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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Listing Problem

When writing a new listing the CONDITION only give 2 options now "New with Box" & "New without Box". The items I am listing are not new. It was working properly yesterday. I am holding up my listings until this is fixed.

Bulk Printng Does NOT Add Orders In Cart Requesting a Total!

Bulk shipping does NOT add orders that have requested a totalin the eBay shopping cart!I am so sick of this 29 times since last November whenmanaged payments took over this keeps happening!I have to create the shipment in PayPal just to getthe order ...

Help with settings

Question I've started getting "based on your search these men's shoes might be of interest to you" These messages are coming from ebay to my email address. I have not looked at Men's shoes, and I don't want ay mens shoes. How do I change my settings ...

What is wrong with ebay's UK Site? All big arrows, blue texts,no grasphics, cannot manage sellings!

From yesterday, 07 Nov, ebay website seems to be down on my end, no graphics, weird big arrows, dysfunctional CSS....As an ebay seller, we cannot manage our selling, I don’t know when this would be solved, causing us so much trouble, can anyone give ...

Resolved! Active listings not appearing on Ebay App

Active listings can be viewed on browsers (google chrome/internet explorer etc), but listings not appearing on ebay App. Please help.

Purchase History Will Not Load.

Attempting to see purchase history beyond last 60 days(2021) and receive persistent "Sorry, we couldn't complete your request. Try again later." message. I can load 2019 and 2020 but not 2021. I am really tired of al the "improvements" which break or...

Screenshot 2021-08-16 at 06-53-52 My eBay - Purchase history.png

location filter not working

I want to filter to location 100 miles to home for furniture search. After I select the criteria I can't find a way to refresh the results. It used to be that you could click on the arrow to the right of your mileage range but it doesn't engage. I us...

Buyers unable to purchase multiple quantities when accepting offer from Seller...

Just confirming that this bug/issue has been unresolved. When a buyer accepts an offer that was sent through the "Send Offers to Watchers" feature, buyers can only purchase a quantity of one (1) when multiple quantities are available. What am I missi...

Easy pricing?

Easy pricing is NOT working on my fixed price listings. Is anyone else having this issue?

Can't change pictures inside listing.

I was updating listings with better pictures. I found this ebay glitch. I changed some pictures on listings and adding a few as well. I noticed that the main picture on searches did change but all the pictures inside the listing after you click on it...

Mobile Phone App Crashing

For the past two weeks, I am no longer able to revise an active item in my store from my Apple Iphone XR without the app crashing. As soon as I hit the revise button, it crashes.I have the current version of the app 6.2I have already removed the app,...

error code when trying to order/purchase in my cart

Reference #18.852e2017.1629000143.355107bf code pops up when I try to pay for items in my cart ... so frustrated. cannot find a contact phone # for ebay anywhere or live cust service support.

iOS App - More to Ship Than Reality

On the app, “home screen” - it says I have 3 items that were paid and ready to ship. But when I log in, I only have 2 items that are paid and ready to ship. I recently refunded an item, and after looking at other reviews - it appears this problem hap...

Old account

I was very active on eBay 17 years ago, I want to begin selling again. How can I continue on with my old account? I had over 700 feedbacks. Thank you.

My eBay listings are being replaced (and deleted) by eBay with other photos

Anyone else having this problem? Many of my fixed price and auction listing photos are being replaced with incorrect photos! I have called eBay several times, and they have not been able to fix the error. It is killing sales!