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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Sold item not in search unless I select from "Default Location" to "Miles from Zip"

What is the Default location in search and/or how do I edit this? A item I sold item does not show up in SOLD search based on the Default Location, with no other item specifics selected. This happens on both mobile (not logged in) and PC (logged in)....

Issue with printing the shipping label.

Hi there, I have an issue with printing a shipping label. The address is in Puerto Rico, and I get the note; " we won't be able to print your shipping label". From yesterday till now, I have been trying to print it with some different package weight ...

Tracking unrecognized on combined shipments - seller metrics are degraded

I've noticed a recurring problem with eBay's ability to recognize more than one listing being shipped in a single parcel. I sell bicycle parts and many times people buy more than one of my listings at once. Sometimes those sales come though as a sing...

WHERE ARE MY DRAFTS???

Had 100 drafts, now have 0. 路‍郎

WHY

why do you people mess with things that are not broken and break them??????first class package does not stop at 13 ounces and havent for a long time quit screwing with stuff

Order Discount Promotion NOT Working

On Aug. 28, 2021 I launched an Order Discount promotion offering 20% 3 or more items purchased. All the fixed price items in my store were included in this promotion. Today a buyer let me know she didn't get the 20% discount. When I checked the 5 ite...

"Something went wrong, check everything is right below" problem solved

Hi, I had this problem, but have now solved it. When you have saved your ad don't click on "list with displayed fees", click on "preview" and at the top of your ad it will say "list it", click on this and it will work every time. Hope this helps ever...

Happening Again...Re: Active Listings Disappearing

Seems this occurred back in February, and now several people are reporting this anomaly again within the last 24-hours as of October 26. Read through the string from February and did not see any technical explanation. I guess responses are disappeari...

6 Items SOLD are stuck in UNSOLD

Hi, 6 of our items Sold are stuck in Unsold and we can't send a invoice or combine a invoice that one shows paid and the other is in Unsold.

"signinebay.com Refused to Connect" Issue Again

Some may remember earlier in the year this same problem raising it's ugly head and here we are again. First off let me say NO, I do not feel that this is an issue on my end. I am having this same problem on my laptop (which I updated the browser & cl...

Tired of "Looks like something's wrong. Please try again" Other online platforms to sell ?

I've had it with Ebay, been on it for 20 years but lately Ebay has been a total disaster, constant glitches. For the past few days I have not been able to list items, getting : "Looks like something's wrong. Please try again". Looking for suggestions...

Anyone else having trouble printing shipping labels?

I get an error message telling me to check whether my browser is supported. It has worked as recently as 2 hours ago, so I am guessing that this is on E-Bay’s end?

Resolved! Hallmark Ornament sellers beware Gallery charges!

I am still investigating this... but I wanted to warn other sellers just in case I am right. Ebay recently notified all of us about category changes. I downloaded the file and it was ENORMUS! I scrolled and scrolled and scrolled and didn't see anythi...

Shipping labels

I have not been able to print a shipping label in app. It says go to desktop. So I go to desktop mode in safari because I do not have a computer and it won’t let me select a shipping service on there. Has anyone else had this issue? I’ve never had a ...

Search active listings is wonky...

When using the search box from 'Search Active listings' within the seller hub, the results are frequently not complete. The exact search keyword one day will yield and different number of items the next day. This is a nightmare when trying to do inve...