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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

can't enter sold items can't print labels

What happened to my sold items?

My sold items disappeared. Why?

Sold item shown as unsold

Hello, I sold an item that received 7 bids. Well, the item has been put in the unsold list, instead of sold items list. I could not send invoice to winner and could not modify this error. Please, help me!

Sold items showing up as unsold

I had 3 auctions end today worth approximately 600$ and they are all showing up in my unsold section. Can anyone help me? Thank you.

Sold Auction with many bids showing as just Ended, not Sold

I just sold an auction that had 14 bids or so but it just says "ended" and not sold? What is up with that?

Is bidder should pay to show my order list?

I was sold my item using auction. Today its end and 9 bidders bid it but I didn't see any thing "my order list" or "await payment" why didn't show its sold ? I think winning bidder not paid yet !

Been calling customer service and they refused to let me speak to a supervisor

Finally one CSA told me they were a third party company and not an employee of Ebay. Talk about a security issue!!!!!!!! I just removed ALL of my items for sale since PayPal likes to hold your money for no reason and they blame ebay and ebay blames p...

preparing drafts

I am having severe problems with preparing drafts. Whenever I prepare a listing and then move to createanother, the one I just wrote pops back to the starting form. Help!

Can't print out any shipping labels....eBay please fix this

Keep getting error message on shipping labels."Error Page" Its not you its us. Please fix eBay

Ebay payment link is not responding

Starting around 11:30 not able to view payments. Link is down

Offers to Watchers Issue/glitch Sept 30 2020

I sent two offers to watchers on 9/30/2020 that were accepted. No payment received. I then sent invoices the next day for the items. One buyer told me they had no idea how they could have purchased the book as they were not in the market for an item ...

URGENT Can’t find my eBay store

Please help, eBay suspended my account it’s now reinstated and I’m back online but I now can’t find my eBay store and the links to manage my eBay store have gone from the shortcuts on the sellers hub. I subscribe to the featured shop subscription & h...

Resolved! I can't login via Firefox Browser

Good day ebay community!After update Firefox to latest version 81 - I can't login using it.After putting login and password I just getting this message: "Access To Website Blocked".Look at the screenshot:http://prntscr.com/uq7amvI've tried to clear c...

BEWARE: Invoice Calculations with Sales Tax not correct

I have a buyer that purchased 3 items. I combined the shipping and gave them a revised invoice. The invoice charged sales tax on what the shipping WOULD HAVE BEEN, not on what I was charging them. I've now been waiting for over 45 minutes for a call ...

Resolved! Unable to send invoice on secure payment line

Anyone having trouble sending invoices? I accepted an offer this morning and when I tried to send an invoice received an error message:ErrorPayment information for this item can only be updated on the site on which the item was originally listed. To ...