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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Seller Limits Broken

Are your Seller Limits broken? I have 800K and products I can sell and am using 271K, but I can not list a single additional item. EBAY has been saying this is a problem for the last two months and nothing has changed. Anyone else?

There is a message from a potential buyer, but I cannot Reply

I have a "Message from Buyer" on my eBay Selling Overview Page. When I click Reply, it says the message does not exist or is over 90 days old. My listing went up 4 days ago, so that means it doesn't exist? If a potential buyer wants to know if my ite...

new tab on every link after doing a search

bought a few things on amazon yesterday because I was so frustrated with every link opening a new tab after doing a search, total **bleep**this is not on my end its an EBAY problem

Problem with Promotions Manager?

I'm trying to create a new promotion by choosing the 'copy' selection on a previous promotion. I do this quite often and it should be no big deal, but it is not launching this time. I fill out all the fields as I always do and when I hit the Launch b...

Item Description error

I noticed today while I was creating a listing that there is something wrong with the item description section. Normally whenever I'm finished writing my description I go to press the done button and it exits the text box and I'm able to add in more ...

Resolved! Something's Wrong With The Search Engine

Not here to rant but I think something's wrong with the search engine. Did a search for cookbooks. Check the photo. That's not a cookbook. Has anyone else noticed search problems like this?

GALLERY PLUS FEES in error

Just got off phone with ebay. Due to a recent mass elimination of subcategories your listings will be reassigned a category by the system that may or may not charge you for Gallery Plus Fees. This erroneous charge may or may not be credited to you. S...

Order Detail not printing correctly... Real time programming at its finest

Order detail not printing correctly. Small print and multiple pages. Really? No testing before these programming edits are rolled out?

Resolved! How to talk to human support

How to contact a real person for customer support? This is ridiculous. You locked me out of my account and you want to call me but the phone number is not valid now but I can not change my number because you want to call me on my invalid number. Wher...

Store button on Payments page doesn't work

Found a glitch, can you fix... Little store icon next to id and feedback at the top on the PAYMENTS page is not linked as it is on the rest of my ebay pages. Drives me nuts. Thanks

Attempting photo upload - item description error/too many photos

I'm attempting to add photos to a listing in the app and I keep getting the "item description" error, but there is nothing to fill in other than SKU. I tried 000000, but that didn't work. I switch to the desktop view in my phone browser and now it te...

Back button NOT working!

This is the most annoying thing that has ever happened. No wonder nobody's buying stuff anymore! You cant search ads or every click will open up a new tab! This ONLY happens on Ebay! I click on something to look at an item then click the back button ...

Reputable seller account suspended permanently: an algorithm gone bad?

My husband manages an ebay account that he uses for his small business and on behalf of our family. (I’m posting from my own, separate account.) He's been a buyer/seller for at least a decade. He's a systems integrator and routinely sources hard-to-f...

Item description out of order

I have item descriptions in the wrong order even though they were typed in correctly. It is showing my generic selling info blurb first and smashing the item description into the bottom of it. Revising where I cut, save, paste and save works but obvi...

End Time not in sync with time on the clock

End Time not in sync with time on the clock - I am bidding on a auction and I usually put an alarm on my phone about five minutes before end time and noticed the end time posted has already past? Luckily it was not some bad time in the future. Anyone...