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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Offers sent VS offers accepted

The amount of offers accepted compared to the the offers I send does not add up statistically. I may send as many as 100 or more offers and only have 5 to 10 accepted. Personally I believe it is because of the numerous glitches in the ebay system. I ...

Shipping labels all show Priority on manifest but not actual cost

Last 48 hours all items shipped say Priority on the manifest , but only charged first class, media etc, - Don't want to be billed later for Priority when it is not, Actual postage labels don't say Priority , just on the manifest

Weird error in today's Seller Protections Summary message

I received my monthly Seller Protections Summary message from eBay this morning, which includes this little pie chart graphic showing the percentage of my listings that are "protected" because I offer 30-day returns (which is 100%; I offer 30-day ret...

My account was hacked

Please any advice. They are changing and controlling my pricing . They have changed my price on an item. When I change it back they add $10 shipping. Losing sales. I just noticed that my listing had been changed.I did not realize the mob was selling ...

No Fault Restrictions Placed On Account

Was wondering if someone out there has dealt with this insane problem and has a solution. The Past: Unbeknown to my husband and I years ago our grandson at the age of 17 was visiting our home for the Christmas week and asked if he could use our home ...

Today's Glitch - Packing slip Ship today shows name and null, null (i.e. no address)

This just started happening. I'm using a desktop computer. When I click "Print packing slip and more" Print documents comes up and the buyer's address is shown. Then when I click "Packing slip" the packing slip shows: Ship toBuyer's namenull, null

Ebay Money Management Issues

I recently issued a partial refund of $40 to a customer on a $120 dollar item which was agreed upon between both parties. EBay then refunded an additional $40 without my consent and said that I had initiated it when I certainly had not. To me, this i...

Resolved! Blocking obtrusive banner and sidebar info on community pages

Since the recent board changes, I've been using an adblocker to hide the massive banner and also the "Featured Posts"/"Unanswered Questions"/"Most Marked as Helpful Authors" sidebar sections whenever I view the community pages. For some reason this h...

Can't Download INR Service Metrics Report

tyler@ebay - there seems to be a bug in the service metrics section of Seller Hub. Normally you can download a report for INAD and a separate report for INR by click over to the INR tab.Currently if you click "download report" under Item Not Received...

Fluctuating ship-to address

I recently sold an item. Every time I reloaded the order page, the Attention portion of the address would fluctuate between two different numbers. I caught this and asked the buyer for the correct shipping information.I thought the ship-to address wo...

Banned Permanently After 30 Minutes on Ebay

I made an Ebay account tonight for the first time to bid on an item. Upon trying to place a bid, I was informed my account was restricted and I could only buy items I didn't have to bid on. I thought this was an issue with not having a card on file, ...

Accounts preferences don't work

Hello,For some time now (maybe since I got managed payments?) none of the links/preferences inside Accounts works. I can click Summary, then Accounts, but then any links/preferences inside Accounts don't work. I click but nothing happens. I have trie...

Page Unresponsive notice when Trying to choose Brand under Item Specific

This problem has appeared consistently over the past two weeks. When listing, if eBay's pre-populated guess is not correct under Item Specifics - Brand or it is blank and I try to input the Brand name, I consistently recieve a "Page Unresponsive" box...

Seller will not respond to me about item not received. I have emailed them 3 times.

I ordered item March 15, 2021. Estimated delivery shows March 31-April 16. I have been to post office twice trying to track my package. They cannot even find any info with tracking #. On my purchase history, it's not showing it's been delivered. Caus...

unable to print shipping label

I have been selling and printing labels for shipping for months now with no issues until yesterday. When I press print labels it takes me to another screen but it only says in the small box "buy delivery on ebay"but the screen stays white with no not...