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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping cost issue

My listings are showing free shipping to customers then when they actually go to the item listing it shows buyer pays, which is how I set it up. This is happening to many of my listings.

Vat error from ebay

Vat amount sent from ebay as information before accepting an offer from a seller does not match with the vat in my final amount I paid for when I accepted the offer .So how to proceed to get my money back?

Feedback Not Working

Since you changed the feedback screen I am no longer able to leave feedback for sellers. The feedback button is always grayed out. It's aggravating and I hate the new feedback. Never had a problem with it until you changed it. Also, why is so difficu...

Monthly Free Listings Counter still broken but new promotion is replacing it?

I'm still having issues with my monthly 250 free listings counter. It's completely broken. However, a new promo showed up a few days ago apparently started on Jul 22 when the counter issues started and that's where all of my listings are going. The t...

Not Sure where to report this

I have this in my ebay messages: Invitation to Participate in Market Research for eBay So I began taking it, got to 74% and the page went bonkers.......kept reloading incessantly.......stopping it and then reloading it did no good, still was reloadin...

Shipping/Tracking info not showing

I can't see any shipping or tracking info for my sold items anywhere on my dashboard; the page comes up but all fields are blank. Same thing when I go to the sold items page... when I click show shipping info, it's blank.

It looks like there's a problem with this listing. Card Number is not allowed as a variation specifi

It looks like there's a problem with this listing.Card Number is not allowed as a variation specific. I can not edit or revise multi listings on my two Ebay acounts. Help been going on for three weeks. Have call Ebay three times.

Bulk shipping tool not importing correct box size and weights

I had reported this "known issue" to ebay 90 days ago....they admitted that it is in their bug reports but the issue is still not fixed. I am currently listing auctions that ship in a USPS Flat Rate Regional A box. If I print a label individually it ...

Returns & Refunds

HI TO EVERYBODY : EBAY CAN'T HELP BUYERS, THE EBAY HAS TOO MANY FAKE CUSTOMERS.eBAY HAS POLICY - eBAY MONEY BACK GUARANTEE, SORRY THIS IS NOT TRU. Be careful buyers. Thank you

Leaving feedback

Glad to see feedback comments are carried over from last use. I've noticed that the button is not active till I type something, even a space. Maybe interrogate if the area is not null or has value to make button live. Thx

Resolved! Tech issue?

Anyone else having the active listing page not showing the active listings?Started today for me...even if click on links like Research prices–eligible (398) or Promoted listings—promoted (401) nothing shows up...

Resolved! "Manage Actives Listings" page is down?

When I go to Manage Active Listings, I can see the normal top of the page but none of my listings can be seen, it's blank. When I search for my listings I can see them in the search. This has been going on for a few hours now and I don't want to do a...

20 years on eBay, opened store, and 14 days CAN’T be VERIFIED…. Unable to list anything

Need to speak with a person at eBay. I’ve done this for 14 days now. Writing, chatting, combing through HOURS of community boards, I need to be verified. Problem is that it shows I AM verified, but can post any listing. My account is current and info...

Community notification about the bell

I have not received some community notifications since yesterday.(Community Bell Not Notified)Is this a common problem?Or is it just a question I have?What should I do about this

Resolved! "0 results shown in all categories" is displayed in our store, but our items are not displayed.

"0 results shown in all categories" is displayed in our store, but our items are not displayed. I noticed it about six hours before. No message came from eBay about it.I haven't done anything special.In eBay.com, as above. In eBay.co.UK, no problem.D...