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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Store Logo (310 x 90 png or Imgur URL) will not upload.

It looks like this issue has been shared by many over the years and it ends up being a recurring bug that Ebay fixes. I am having the same issues as others have been having, select and upload properly sized png and literally nothing happens, so I wai...

Shipping

Ebay has a Shipping Glitch, They automatically combine shipping. Yes of you have multiples of a Item in large boxes and someone buys multiple They add the weights together in one box. I have called them 3 times about this and was told ship them and t...

Resolved! eBay Store

I couldn't upload my store DP or Cover Photo. I have tried several times. It is displaying a loading mark, but it will not be uploaded. Please give me a solution!!!

My promoted listings impressions are decreased drastically in past few days

My promoted listings impressions are decreased drastically in past few days. Contacted ebay chat for help but no solutions or reasons of decrease are provided.Can anyone help me out? Or it is a glitch? Although my sales has decrease as well? Give me ...

picture error

there seems to be a problem loading pictures in selling listings is any one else experiencing this?

URL or keyword?

Can't sign in to my ebay account on the tv...Keeps asking for a "URL" or keyword. I don't know what or where to find that...Not tech savvy here.

Shipping issues

Is anyone else having issues when choosing Priority Mail, calculated as a shipping option? For the last 3 days, when I select calculated Priority and try to list, I get an error message that the weight limit is over First class limits and it shows I ...

Spreadsheet bulk listing no longer works

I noticed eBay has changed bulk listing page, and I can't seem to list anything without error now, even when I went back to use a spreadsheet that I know have worked in the past, it's now giving me this error ... Error - Variations Specifics and Item...

Order taking long time

I ordered Channel foundation on sept 6 and still haven’t received it yet. I paid. It has been over two weeks. I got my confirmation. I contacted the seller what is taking so long and no reply.

Buy it Now not Clickable Same is Quantity

I'm facing an issue. That I'm trying to list an item in my store but where I suppose to put a price that box is not clickable. How can I fix this problem? Can anyone help me to fix this issue?

Error sending emails to ebay support

You can find out why emails to help e-mail are not sent, but an error code is received. There is something with the platform, someone outside it manages it. How do I write a letter to Omidyar directly ?

Something went wrong and we were not able to generate the label.

Customer paid for eBay international Shipping to CanadaLabel will not print.Below is the message we get:Something went wrong and we were not able to generate the label.Anyone else having this problem?Unsure what to do next besides trying to call eBay...

Ebady gift card inactive

Hai sir,i have buy a gift card of ebday in cvs pharamacy with ending number 7732 but it shows the card is inactive please active my gift card

Seller Management Pro

I have a premium store and have been getting charged 5 separate fees on my invoice for Seller Management Pro for the past 2 years. Anyone else have this problem?? Have called E-bay every month for the past 2 years to reimburse me for the charges whic...