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Forum Posts
Current known technical issues - updated as of 04/08/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Resolved! New listing - no option for return policy
When listing a new item in Car & Truck Parts Access, there is no option for stating return policy. It defaults to no returns and will not let you edit it to anything else.
Any eBay Software Engineers Here? Anti-Virus picked Up Risk of Link within Listing
My virus picked up a security risk from a link within a listing. I believe the link points to the seller store or the sellers other items. Item is # 382266832330 The link text is at the bottom. “Click here for more pieces of MR SNOWMAN”
Good Til Canceled listings which should have auto-renewed have disappeared
I should have 648 active listings rather than the 636 active listings displayed on eBay. I had 12 "Good Til Canceled" listings scheduled to "end" / auto-renew yesterday. Those 12 listings disappeared after they "ended". Those listings are nowhere to ...
My item is not showing up in a search even when the exact header is entered. Any info? Advice?
My item is not showing up in a search even when the exact header is entered.
Resolved! ebay says Message is more than 90 days old on a message sent the day before
When I go to answer questions, I get the message from ebay that I can't because the message is more than 90 days old. This from messages that were sent that day or the day before.
Resolved! Links to other user's feedback and listings are gone
When I visit the chat boards on Help & Contact, there used to be links to both the feedback score and the available listings from that original poster. It hasn't been there for a while now. I used to be able to offer suggestions by reviewing other se...
Shipping calculator lied
When I listed an item I weighed the item using a scale and put in the dimensions of the package into the ebay shipping calculator. I selected USPS priority mail as the shipping method. Now that the item has sold the cost to print the label ebay is gi...
to remove the notice of unbought goods
I ask you to remove the notice of unbought goods ORDER NUMBER 1847292590003. The seller did not want to confirm the originality of the product. Communication with the seller diesel_boyee took place through Ebay
i am not able to use my free listing qouta and also not able to edit existing listings due to error
Dear sir I am facing this issue from so many days that i am not able to use my free listing qouta and also not able to edit my listing due to some error . Kindly confirm why this is happening and how we can resolve this and please tell if something i...
Help us find the bug: Tracking info not updating
Hi everyone - We're looking for some more help with something that was reported on the weekly chat. It was reported that folks are not seeing tracking information update in My eBay (order details and purchase history), even if it's updating on the sh...
Ebays receipts no longer proof of item value for USPS
So filing a claim with USPS I now get this letter saying now the receipts must CLEARLY identify the web based payment network provider though which the transaction was conducted and receipt also must have the payment method used. So how do I get such...
Seller Dashboard Metrics
I've been told that eBay does not have a handle on the "Tracking uploaded on time and validated" metric.How can this be? This makes the remove defects irrelevant if eBay is just going to penalize no matter what the circumstances. I don't understand w...
eBay Website Posts Bogus Phone Number & No Live Human Support
Why is it not possible to talk to a real person for customer support at eBay? Has anybody been able to contact actual humans at eBay to resolve issues? And why does eBay give the impression that it is possible with a bogus phone number and passcode t...
Help / customer service from eBay.de exists?
I have an account on eBay.de, I bought an item listed with $60 and free shipping. When I paid, beside $60 appear $25 tax, total $85. Not a problem the tax but I'd like to be visible before placing a bid.Trying to ask about those $25 I discovered that...
