Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

hCaptcha

I hate dealing with hCaptcha!!! I have very good passwords.

can't create a listing

constantly getting the message It's not you. It's us when I try to create a listing, happened last week too, just occasionally I can get through and list. Soooo frustrating!!!

Received error message after last post - Your post has been changed because invalid HTML was found

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied. WHAT IS THIS? WHY? There was no HTML.

Technical issues w/ Scansheets

When using bulk shipping, once the SCAN sheet is generated it can not be printed . All morning I'm getting an error " This page isn’t workingprd4-labels-cls.gcs.pitneybowes.com took too long to respond.HTTP ERROR 504". CS knew nothing about this. Any...

Scan FORM page Shows No Avaliable Scan Forms to Print

Since Friday I have not been able to generate or print.

"Cop a pair"

Hello, I wasn't sure to report this.I noticed today on the home page of eBays android app- it says "Cop a pair"; referring to buying shoes.Where I'm from that means steal, I put a screenshot of Webster's dictionary confirming this. Also a screenshot ...

Resolved! Can't open/view all the photos on some listings, description running down side instead of across

Doing a search for a coat/jacket. The listings get pulled up. Click on one that might be interested in, but can not open the photos to view, they are there, just not able to see in larger view when I click on them.Go onto the next item, everything wo...

Anyone else having a problem with ebay error status code 500?

I have had this error code ( started last week ) keep coming up when I try and list items. Had a chat with ebay advisor earlier and was told they have had lots of complaints and the technical department was trying to fix it. I don't have a problem wi...

Resolved! Removing restrictions from my account

I'm writing you in order to report that my account anpleska0has not been hacked, owned and drive by myself.Nevertheless I've no ability to send private messages to the seller, see screenshot attached.Could you give me a favour and grant all needed fu...

Firefox_Screenshot_2021-12-11T11-38-15.762Z.png

Ebay printing invoices in lanscape only

Workaround to print Ebay receipts in portrait that seems to work most always with my Chrome browser: From Purchase History, select your Ebay receipt, then click More Actions then View Order Details. Click Printer Friendly Page but do not click the Pr...

complete lack of customer support

I just spent 20 min trying to find an email address on the website - no luck. Then I spent 20 min on the phone with a human who could not find an email address. He then said he was transferring me to the 'email department' (love that btw) and the cal...

"It's you, it's us - server is down..." message DEC 2021

Hi, I am trying to list items for sale and every time I do I get the message which I see people have had before, going back as far as 2019, saying the server is down.I have tried disconnecting net and reconnecting, Safari and Firefox, all to no avail...

New sign in activity

I used to shop on ebay mostly on my laptop. Then I got the app.Now whenever I log in on my laptop, I get emails warning me of new sign in activity somewhere within 100 miles of my home. I get about 4 of these a week and they are not only of no benefi...

eBay, why don't you listen and respond to your users wishes? NO MORE NEW TABS!

So eBay, HEAR THIS: Stop forcing links to open new tabs!!! I don't know why anybody would like this, it's SO frustrating! When I sign on to eBay I may already have half a dozen tabs open. The next thing I know I have over a dozen, because eBay came i...

Oops, we had a technical hiccup

I am getting an Oops, we had a technical hiccup when trying to access a return request dispute. The item was delivered late, I received an email for eBay support to contact them within 24hrs if there was an issue and there is an issue - the order is ...