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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! Concern my eBay gift cards at eBay motors in Montgomery Alabama scam me out of 1600 for a camper tra

Saving Templates Not Working

I am trying to save new templates and when I click save, the page gets stuck on "Saving Template" and never actually saves it. I have tried a few workarounds like creating copies of existing templates but the same issue occurs.

Crashing

I'm unable to create a shipping label. App crashing over and over.

Unable to ship from eBay app

I haven't been able to ship from the eBay app on my Android phone for a quite a few days now. I have tried uninstalling and reinstalling the app and nothing changed. I like to have the option of shipping from my phone. Is this glitch ever going to be...

Cannot Delete Some Items From Watchlist Weird Message

So there seems to be some items that never delete from my watchlist yet others can, why is that? I have one item in particular on there that does not show a price and cannot be deleted, and when I try I get a weird message that I listed a "spam and e...

Item Not shipped

Item was paid for with PayPal, But seller did not provide Tracking and did not ship item.PayPal Declined my case and I have not gotten a refund.

Photos not displaying in Promotions - Create A Sale

All photos are not displayed in Promotions Create A Sale Event - Select Items.All photos do display in my Current Listings. What's up?

ebay Payment System Down?

I’ve tried to make a purchase using several different payment methods and I keep getting the message “Your payment wasn’t processed.” None of my cards have holds on them and there is sufficient funds. Any idea what may be happening?

BUYER ASKS FOR $11.99 REFUND - EBAY REFUNDS 148.99 - PLEASE READ - IT MAY CONCERN YOU TOO

I REALLY NEED SOMEONES HELP.THIS IS THE SECOND TIME THIS HAS HAPPENED THIS MONTH. 2ND TIME,BUYER REQUESTS RETURN ON ONE ITEM FROM AN ORDER OF 12 - COSTING $12EBAYS RETURNS FULL AMOUNT OF TOTAL ORDER OF $148 1ST TIME,BUYER WAS REFUNDED, I CONTACTED BU...

Mis-Trust in ebay's automated seller managed payments - PLEASE READ

I posted this yesterday - probably in an unused section ebay took me to ..... Hello Ever come across something like this ? I'm on the ebay managed payments scheme. A buyer placed a duplicate order,(I can not cancel an order without leaving my credit ...

Resolved! Phishing letter from fake irs

Don’t open any official looking letters from eBay about taxes- eBay never sends paper correspondence, I just found that out. It looked very official and sounded like they were going to withhold money if I didn’t send back a special 1099 form. Just wa...

When listing my images and description disappear

I noticed that when I have moved down to the "type" of sale "auction" or "buy it now" and I switch to buy it now as soon as I do that, all my images and my description disappear and I have to re upload and retype description. I am now using notepad t...

Ebay has 20k of our money tied up for over 45 day - said last because of a technical error

We have contacted eBay customer service 18 times since December 8th about funds from our sales they have held while continuing to sell our products with no monetary compensation to us for them. They originally stated they could not verify the same ba...

Reply Pull down list for @ mentioning still not working right

sheila@ebay I have lost rack of this issue on The Community but on one of the Winter Seller Update threads when you Reply to a member's post then use the pull down menu with the @ function the author of the post is not there. This is somewhat frustra...

eBay shipping I am getting a PayPal pop up, can't purchase postage for customer's items !

Dear eBay,I am just now getting a PayPal pop up that won't let me purchase shipping labels.I thought PayPal was fired !My setting is set for my bank debit, not paypal !Now what ?Dave