Order Number is changing in download files from XXXXXXXXX010 to YY-YYYYY-YYYYY format

[tre6543]

When I download my daily orders from Seller Hub>Reports>Downloads I see that some orders in Order Number column are in format XXXXXXXXX010 and others are in format YY-YYYYY-YYYYY. It looks like the format changes after an order is paid and shipped. 

I though the Order Number field was unique. How can I track an order if the Order Number changes. Is there a relationship between those two formats so that I can match the orders in files downloaded different days.

[tools_apps_team@ebay]

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@tre6543 wrote:

When I download my daily orders from Seller Hub>Reports>Downloads I see that some orders in Order Number column are in format XXXXXXXXX010 and others are in format YY-YYYYY-YYYYY. It looks like the format changes after an order is paid and shipped. 

I though the Order Number field was unique. How can I track an order if the Order Number changes. Is there a relationship between those two formats so that I can match the orders in files downloaded different days.

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Hi @tre6543 ,

An order number would be in this format:

YY-YYYYY-YYYYY

The only possible reason for an order number changing might be if two or more items are combined into one order.  Do you have a couple  of specific examples we could look at? If you could please include the item number, that would be helpful.

[tre6543]

The following item was in the file downloaded on June 15th:

- Order ID: 285399791010

- Item ID: 363865520632

The same item appeared with following Order Number in the file downloaded on June 17th:

- Order ID: 285421169010

- Item ID: 363865520632

[tre6543]

tools_apps_team@ebay able to reproduce it?

There is also another scenario of Order ID's changing. This is the case with the entire format is changing.

See orders listed below. Order numbers were in XXXXXXXXXX format before they were paid (Left). After they were paid, the order numbers changed to XX-XXXXX-XXXXX format (Right):

285985084010 > 10-08855-63863
285985212010 > 10-08855-71810

If I search order number 285985084010 on Seller Hub, it shows me the correct order. But If I request the same order number though getOrders API, it returns invalid order number.

[tools_apps_team@ebay]

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@tre6543 wrote:

tools_apps_team@ebay able to reproduce it?

There is also another scenario of Order ID's changing. This is the case with the entire format is changing.

See orders listed below. Order numbers were in XXXXXXXXXX format before they were paid (Left). After they were paid, the order numbers changed to XX-XXXXX-XXXXX format (Right):

285985084010 > 10-08855-63863
285985212010 > 10-08855-71810

If I search order number 285985084010 on Seller Hub, it shows me the correct order. But If I request the same order number though getOrders API, it returns invalid order number.

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Hi @tre6543 ,

Thanks for the additional details. We've reported the issue and will follow up when we more information.