Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Refusing to issue refund

I have been selling on ebay since 1998 and this is the first time I simply cannot figure out what to do and get no help from searching answers in ebayProblemSeller wants to return item: Son states he is sorry but his Mom changed her mind and she want...

Can't buy items 8/1/22

Ebay uk .... can access it fine but when I come to pay, the 'buy it now' page is frozen and won't let me progress the sale

Inventory Function Error

Haven't been able to access Inventory from Seller Hub for nearly two weeks now. The actual link for INVENTORY found under the LISTINGS drop-down at the top. Also on the left side of the ACTIVE LISTINGS page. Instead of sending me to my Inventory, pag...

time traveler

I had a time travel experience today on ebay, I was looking at one of my listings and noticed that it was tagged "top Rated Seller", as I lost TRS on 11/20/21 I thought that somehow I now had it back, then I noticed that I had 100% positive feedback ...

"This item cannot be accessed because the listing has been deleted or you are not the seller."

Someone please help! I had about 1,000+ listing actively for sale, then my eBay account was suspended (long story) and is now reinstated. All of my items that were for sale, were ended and in the "Unsold" portion of my listing page. As I'm going thro...

Problem with return, seller claiming I returned a different Item than what they sent me

I bought a laptop that was advertised to be in good condition, but when I got it there were many problems with it and I requested a return. The seller didn't comply until I got eBay involved. When I shipped back the laptop, the seller is saying i s...

printing in landscape mode instead of portrait mode

why are ebay invoices printing in landscape mode ? there is no option to change to portrait mode.i read that it was an ebay bug.. If it is is, there going to be a fix soon ?

My All Selling page shows none of my 112 items! Blank. Disappeared. What’s going on?

My All Selling page shows none of my 112 items. The page is blank. It says “cannot download from server.” I can get my messages, see the eBay home page but none of my items currently up for sale. Blank page. Called my Internet service provider about ...

problem added watched items that ended to custom lists

Previously I was able to go into a watched item that ended, click on the item, click on "see original listing" then go to the drop down menu to add it to one of my custom lists. Then when I went to that custom list it would be there. Now when I try t...

Purchase history not showing content

Purchase history not showing content I don't believe this is an app version issue as the issue can be replicated in desktop and laptop.

Is anyone having trouble with the listing today?

I am having trouble with the listing format it is all jumbled and says there is a problem with this listing.

Response to seller disappeared - pressed submit and got "We looked everywhere . . . " message !?

Wrote a reply to seller's message, included 2 picture files, pressed submit button, immediately got an ebay window/message telling me "We looked everywhere, etc., etc. that my message had not gone. And I now have no record of the message that a wrote...

Ebay will only allow me to print certain shipping methods when at item is sold

Hello, Your help would be greatly appreciated. When an item is sold and I go to print the label, let's say that the user chose USPS parcel select or USPS priority mail, I am not able to print the label. I have to choose another option that the ebay s...

Sign in alerts

Actual Sign in Alert from eBay: Approximate locationUnited States(may not match your exact location) Wow! That eBay can't figure out my exact location is acceptable, but not even if the login was in the USA or China? Holy Cow, it's 2022!

Received call claiming were eBay support

I have never written in the community because I buy pretty regularly on eBay and usually, sometimes after a couple of tries with different extra-nationals, I receive competent, understandable support when I have an issue. I engaged in my usual proces...