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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Live Chat

Why has Live Chat been eliminated? I want to report a Fishing Scheme E-Mail, but there is no way to do it in these help pages. Mike

Royal Mail postage labels.

I was printing off postage labels to send off parcels, everything was fine then the last one kept coming up with 'unable to take payment' I have tried a few times but just get the same message. Is anybody else having issues or is there a problem with...

Feel violated ripped off

I sold some coins back in oct 2021 with 14 day return. They ended up going to China. Jan 2022 China wants money back and return coins. I said no, ebay ruled in favor of China. I got my coins back jan 2022 last week. Total sale was $1233.75 which afte...

23 year Veteran and can't sign in to my account!!!!!!!

I joined Ebay in 1998 (23 years ago) and have accumulated over 2000 positive feedbacks. They (Ebay) have all the proof they need to prove who I am. I had to change my email address because my old email carrier cox.com no longer supports mine. I switc...

One eBay account prints an eBay logo on labels and the other does not. Where is the setting?

One eBay account prints an eBay logo on labels and the other does not. Where is the setting? How secure are “signature required” USPS First Class Packages that display an eBay logo?

Flat Rate shipping cost will not save - defaults to free shipping

I have a listing with flat rate freight for shipping but when I update the listing with the shipping cost ($550) it will not save and erases the value which defaults it to free shipping. I have tried selecting other flat rate services (like "Standard...

USPS bulk shipping label SCAN forms error

eBay is taking steps to protect sellers impacted by the issue: On Jan 25th and 26th when some sellers tried to print USPS bulk shipping SCAN forms from the bulk shipping option in Seller Hub, a pop-up directed them to a non-eBay site in error. The ca...

Zip Code Invalid/Wrong

When trying to update my address on the eBay app and on the website I get the error that my zip code is invalid or wrong. Full context my neighborhood is new so my address is new. Assume there is something wrong on eBay’s end validating my address. W...

Can't list, add bank account loop.

For over 3 weeks now I have been unable to list any items or revise current listings. I get stuck in a loop. When I click to finalize a listing it takes me to add a bank account. My bank account is added, and I am receiving payments through it for so...

Will not allow me to use eBay postage for collectible cards

I contacted a rep through chat about not being able to purchase eBay postage for collectible card who's value is below $20 and 3 oz or less. Apparently eBay is aware of this issue. The rep told me to pay for 1st class shipping and they would reimburs...

uploading photos

Can't upload photos anymore using an SD card. The photos are on the disk and I can upload to my computer. When I go to upload using ebay photo it goes to the sd card, but it shows no photos are on the sd card. But they are there for sure, I can seem ...

Resolved! delete trash

Hello,I was wondering if there is any new information on how to delete messages from your Trash bin? Thanks in advance.

Payments Terms of Service update, or API glitch?

A little over a half hour ago, I stopped being able to create or edit listings (using GarageSale), with the following error message: You need to accept the new Payment Terms of Use before you can create or revise listings. Please go to https://userag...

Account restiected

This is insane please just read around 3 weeks ago my payments got put on hold to make sure all my products get delivered, I call they say it’ll take 5 days max, on the 5th day I contact back and the employee says “I promise just trust me, you will g...

bleep EBAY

Hello, Its been more than 4 weeks , something wrong with my account. I have been with 20 customer Ebay agents and more than 5 top managers. My account has note, and all my informations and 1099 forms and informations are updated. But its been 4 weeks...