Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/22/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Im having a problem printing orders details.

Im having a problem printing orders details. When I print orders details the font size is tinny. Im not getting the full page either. I have tried all kinds of diffrent settings on my end. Is there a print settings in Ebays format I can adjust. This ...

Scammed by a fraudulent seller - how do we report?

I run an online boutique that has no affiliation with ebay. Recently, we were hit with 50+ chargebacks due to sales placed with fraudulent credit cards. It turns out that there is a seller here on ebay that is promoting our products and selling them ...

new gift card not registering when i check for balance

can anyone tell me why a gift card i just purchased will not register. correct pin entered yet not recognized

Help

I cant sell. Ebay wants my checking account information. I need help

App Update keeps crashing

New app update keeps crashing my iPad.

Notifications won’t clear

My notifications won’t clear and just continue popping up while I am on eBay on my computer and also won’t clear on the app on my phone.

New update version

My phone won’t update the new version because of my old iOS

Unable to view shipping label cost adjustment page

I recently got a message from eBay that the post office had logged a cost adjustment onto one of my mailings. I would like to send an email to the post office (per the eBay directive on how to dispute) but when I depress the tab 'Display Cost Adjustm...

Resolved! All Orders, Manage All Orders page not displaying current sales correctly

As of yesterday 2/14/2022 the orders page isn't displaying correctly. Normally I click on "My Ebay" then put the mouse over the word "Orders" then Click on "All Orders" , Now normally this will display all my current sales that sold from the day (or ...

Can't edit or create listings?

Both feature pages look odd and broken when trying to use either. I can't edit my listings and I can't create new ones. Also noticed some of my printing options were changed without notice which caused massive confusion this morning trying to print o...

Time Away not working!

I enter the dates and get the usual ebay "It's not you, it's us". Anyone there from ebay to comment please?

My store banner/billboard

I made it the exact size ebay recommended, yet the 2 ends of my banner are "stretched" or blurry.Any idea what is causing this and how to fix it?

saving templets

there is a problem with saving templets againso **bleep** frustrating!just sits there and spins with no end for days!

ebay international standard delivery not printing

I'm trying to print a label to NZ - the only option because of COVID is the ebay international standard delivery, which I have had good luck with in the past. Today, though, it keeps giving me the message "Something went wrong and we were not able to...