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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay hasn't displayed my purchase history in over a month

I order a lot on eBay and for over a month now I haven't been able to view my purchase history. This is making it really hard to audit whether or not I've received all the items that I ordered. Please fix this, it should be such a simple thing.

Sold items showing as unsold

My item ended and had two bids but shows up as unsold and no way to send invoice

What does eBay want us to do when we receive unrequested password reset emails?

Hello folks, I received a couple of legitimate password reset request emails from eBay .... legitimate, meaning they came from eBay, but please note that I definitely did not initiate them. (They are not necessarily triggered by somebody with malicio...

Sold listing show unsold

I have 3 sold items listed as unsold. It is like eBay did not change from unsold to sold when listed finish. Also no unsold item are being automatically relisted today. What gives?

Resolved! Sold items in Unsold section

I have two different items that ended today, both had bids, and the auctions ended. They are both SOLD auctions, but are showing up in my UNSOLD section. I cannot invoice the customers and it seems to just be an error in eBay, perhaps. Is anyone else...

Cannot download eBay for IPad on my iPad mini.

I have an iPad mini running iOS 14.4.2. Because the download today should no photos I deleted the app. then reset my iPad. Returning to the App Store, and selecting “eBay for iPad” it didn’t give me an option for download but just showed “Open”, even...

Messages

Is it just me or does the message link just recycle you to same page? I cannot for the life of me get into messages or send messages

Bank Verification

I've been having trouble verifying my bank. I have updated my bank info 10+ times in the past few days and it is still telling me to update it and its giving me a link to the same page to do so I update my info again and click save and it still says ...

Not able to list

I can't find the post I posted earlier so asking again. Been listing then all of a sudden it won't publish. Acts like its going to but didn't. Any ideas?

Templates Freezing

Is there anything I can do about templates freezing? I am currently on hold and can't list anything. It freezes and I lose everything. Very frustrating. I have been using Ebay for 8 years and never been so disappointed.

Resolved! severe multiple issues with ebay

we have been on ebay for over 22 years and have 2 accounts , we are responsible sellers and have never had one single negative feedback in all that time , we have noticed that the messaging is being sent to so many folders that messages are not get d...

Retract bid

When i try to retract bid after clicking retract bid button then it takes a while and apperas messege saying this site cant be reached or connection has time out . Why is this happenning? I couldnt retract my bid which i accidentally did.can ayone he...

Two Strange 1099-Ks from eBay Commerce, Inc received at home address

I received two 2021 1099-K forms at my home address which appear to be for businesses (one is , LLC and the other is for INC). I have no idea what these are. It appears someone is fraudulently using my address to run eBay businesses. I'm not sure wh...

Listings missing from mobile (app and web, auth and unauth)

I've noticed for the last few days that mobile search results are missing a bunch of listings which appear on desktop. I'll provide a few examples below with the web and mobile search queries and screenshots of results: 1. Dave Matthews poster (All l...