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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Download Results after upload through Seller Hub Reports

Hello, Up Until about 16:00BST (07/04/22) when downloading results of any uploads (though Seller Hub Reports) this was returning an Excel Sheet showing any errors or failures. Since this time the report downloads as an unrecognised file format and al...

Printing Order Confirmations

Does anybody have problems printing order confirmations? I have been doing it for years, but all of a sudden, they only print out in landscape format. It is cumbersome, and the type is so small, it's hard to read. All my default settings are to "port...

Ebay glitch only showing first page of sellers listings

I was checking the competition, as I do regularly, and discovered just now that I could only see the first page of active listings of any of the sellers I follow. Many of these people have over a thousand listings and I could only see the first page....

Resolved! Can't answer ebayers question message

I've been trying for days to answer an ebayers message question about a listing and it keeps saying "Sorry something went wrong. Please try again later" .

ebay's website is slow loading

Lately I can barely use Ebay on my laptop, windows 10. It takes forever and one day to load the site. I can literally click to load the site then hand wash a load of dishes before it loads. I know everyone is on the app, I am too, but listings are So...

Issues for months now on Chrome (Mac)... search results won't sort, can't zoom on photos, and more..

Using Chrome for Mac (Version 91.0.4472.77 ). Have updated multiple times since this issue started. I've had a number of issues including:-When on search results page, I can't sort results (e.g. lowest to highest price) because the dropdown doesn't o...

Bulk edit issues 4/5-4/6

The past couple days I have not been able to bulk edit promoted listings. Everything goes through the process but percentage does not actually change on the listings.

Can’t post my 1st listing to sell

Please help I am trying to post my first item to sell. I have been using my account to buy for years. I put in all the info but it says it’s saved to drafts and won’t let me post the item. I am sure I am missing something but just can’t figure it out...

promoted listings bulk edit doesn't work

I very often end and relist items to keep them fresh. They are all promoted listings. The promo usually relists with the items, but over the weekend it didn't. I have 2000 items that need the promotion put back on them and when I bulk edit (which I h...

HELP! Case “On Hold” but no supporting documentation email received

I recently received an item that was damaged in shipping so I opened a return request under the 30-day guarantee policy. The seller opened a case, hoping to get a rep from eBay involved to help out with UPS (who, for their part, has been unresponsive...

Invoice shipping

How come the invoices do not show calculated shipping costs? I added international shipping as an option and accepted an offer from an international buyer and he is asking for an invoice. When I open the invoice to send, there is no shipping informat...

Void shipping label - option missing

Printed a label yesterday. Customer needs to change their order and I need to void the label (International priority so it's an expensive label)However, as you see from the screenshot, the Void Label option isn't available where the Help pages say it...

I’m required to reset my password every time i buy or list an item.

The title says it. Every time i buy something or list an item, within an hour my account is locked and I’m required to reset my password. Ive contacted support about it several times. They assure me that “this time” the problem will be solved. Well, ...

record of sale

purchased an item on Ebay,want to return item,Ebay has no record of sale, seller will not except return without Ebay information,no one to talk to,what can i do to resolve this problem,please help me this item cost $94.00. OD