eBay

jostwo-0 · ‎10-27-2022

This platform has a programming issue, listings in auction automatically relist for a certain amount of times before asking the user to manually relist. eBay’s system is randomly creating duplicates of my listings and telling me I need to relist them and says right on top that the listings did not relist automatically. When you click relist, it creates the second listing, and on ebay auction, a seller isn’t allowed to delete a listing currently up for auction, without their seller score being docked points. I’ve had this problem happening for many months now. eBay is scamming me out of an extra 6% on each sale for a poor seller score, which they created. I’ve appealed the decision for eBay to simply say the previous ones I finally figured out the problem were to old to do anything, and no answer as to why they won’t listen that eBay is having a programming glitch. I left the listing for Pitt comic book up on my dashboard, where you can see it’s asking to relist, and if you look at my active listings, there’s already that exact listing already up. Sellers beware, month after month eBay keeps being slick and making this mistake on their end asking me to relist something, eBay automatically relisted. I’m owed 6% on all transactions for many months and there’s nobody to talk to or discuss the issues and explain the programming issue eBay is having or otherwise doing on purpose. Then when I write a message this way to complain and write reviews, my account is then completely limited to how many posts I can list to none suddenly today after I posted complaints. I feel like this is fraud on eBay’s part, but nobody will simply reach back out to even listen to the glitch the system is having, which leads me to believe there’s no glitch at all, and it’s all done on purpose and EBay is very much already aware of how they’re tricking their sellers.

wastingtime101 · ‎10-29-2022

@jostwo-0 wrote:
This platform has a programming issue, listings in auction automatically relist for a certain amount of times before asking the user to manually relist.

This is a setting you can turn on or off @jostwo-0.

@jostwo-0 wrote:
eBay’s system is randomly creating duplicates of my listings and telling me I need to relist them and says right on top that the listings did not relist automatically. When you click relist, it creates the second listing, and on ebay auction, a seller isn’t allowed to delete a listing currently up for auction, without their seller score being docked points.

In most circumstances you're able to end auction listings (link). If there are bids you may be assessed fees, however your "seller score" would not be "docked points" and there would be no account defect - I'm not even sure what docked points means. If there are no bids you can end the listing with no consequence.

Can you expand on eBay randomly creating duplicates? It sounds like it's not eBay's system creating duplicates, but you're the one creating duplicates based on a possibly erroneous message that the listing didn't auto-relist?

When it says the listing didn't auto-relist, are you checking your active listings to verify before you manually relist?

@jostwo-0 wrote:
I left the listing for Pitt comic book up on my dashboard, where you can see it’s asking to relist, and if you look at my active listings, there’s already that exact listing already up. Sellers beware, month after month eBay keeps being slick and making this mistake on their end asking me to relist something, eBay automatically relisted.

I reviewed your completed listings for PITT comic books. The history shows:

- Listing 394264987297 ended on October 6 - the same item was relisted, ending on October 13, October 20 and October 27
- Listing394267835069 ended on October 7 - the same item was relisted, ending on October 14, October 21 and October 28

Based on the visible history, it appears your original listing went up on September 29 and you then posted a duplicate listing on September 30th. Both of those listings were relisted 3 additional times.

I don't see the PITT lot currently posted in your active listings, but if it's a new relist it could take up to 24 hours to index which would explain why you see it on your seller hub active listings but I can't yet see it in the public search of your active listings. What's the item number of the active listing?

The majority of your listings would perform better with a fixed price format. Have you considered this option so you don't have to worry about the same auctions being relisted each week?

GLORIOUS!

jostwo-0 · ‎10-29-2022

Thank you, guess I was mixed up with mistakes made by my help, which I thought I since got under control. However, you definitely cannot delete active auction posts without your seller score being docked points. Ebay says its because I've listed something I don't have in stock. You can always delete a listing, but seller score is only effected if deleting auction listings. This is why ebay currently is collecting an extra 6% from me, and because of the duplicate listings they've now shut my account down to only 75 listings a month because we deleted the duplicates. You're not allowed to make simple mistakes on this platform, my customer reviews are amazing. Ebay is now not letting me relist current listings either because of the 75 a month limit. I only have two actual mistakes on orders, one a customer played on the rules of ebay to get a return on a gold purchase cause the price of gold plummeted within the shipping time. And second a customer wanted to return a comic book, which there was no dispute about, but when the refund request came across, I didn't realize I had to select the refund shipping button also and wasn't already automatic full refund, which I tried to fix after but ebay doesn't allow room for mistakes and I couldn't fix it. I assumed in both of these cases I would be able to speak to somebody at ebay to resolve the correct issues. But ebay is a buyer's platform not a seller's platform, and there's no help for a seller on this platform.

wastingtime101 · ‎10-29-2022

@jostwo-0 wrote:
Thank you, guess I was mixed up with mistakes made by my help, which I thought I since got under control. However, you definitely cannot delete active auction posts without your seller score being docked points. Ebay says its because I've listed something I don't have in stock. You can always delete a listing, but seller score is only effected if deleting auction listings. This is why ebay currently is collecting an extra 6% from me, and because of the duplicate listings they've now shut my account down to only 75 listings a month because we deleted the duplicates.

You can end a listing early - check the link in my last post. But if you cancel an order for being out of stock - that will result in an account defect. It sounds like your problem was canceling orders, not ending listings early.

Here's a link to a duplicate listing scanner. Use it after you list to help you catch any errors. As of right now it says your account doesn't have any duplicates listed.

https://www.isdntek.com/ebaytools/DuplicateListings.htm

GLORIOUS!