Report eBay Technical Issues

Forum Posts

Sorted by:

Shopping cart new code, fails on old browser

Today, in the Shopping Cart window, clicking on "Remove", "Save for Later" and the main "Go to Checkout" button all do nothing. Was working previously. Amusingly, using code inspector the class for the "Remove" link is "fake link". Yes, it certainly ...

I can not change payout banking info!

I am trying to receive payouts as a seller. my old bank info. is old and I no longer use this bank. I need to add my new bank info to delete the old bank info (per ebay). When I add all my bank info (routing and acct number) ebay gives me an error. I...

Refunding buyers

Is anyone else having issues refunding buyers ...unable to refund, try later error messages?

Account suspended without warning

Hi there,I just opened a new eBay account a few weeks ago to start selling.After a few days it got suspended, without warning, nothing, just an email saying 'Your account was suspended because it exhibits a risk to eBay and it's community, we have de...

Inconsistency of shipping price?

It seems the reported reduction of Priority rates went into effect. I sold an item and upgraded from buyer- selected Parcel Select to Priority, costing what was to be only 7 cents more. The Ship Your Order page quotes the USPS rate for this sale as $...

EBAY CHANGING ORIENTATION OF PHOTOS ON THE ANDROID APP ONCE UPLOADED

This is the first time I have experienced this. I uploaded photos to 20 listings yesterday from my phone. Once the listing was made active all photos were turned sideways. I had to go into 20 listings and fix 5-6 photos each. It looks like the Ebay a...

Item Description not showing up.

I'm a new seller and my latest listing had issues where the description wasn't showing up in Chrome or Edge. I kept trying to edit it and add a description but it wasn't working. Then a search on the community turned up articles related to mobile, bu...

Bad Request

I have searched the community for how to fix this and have come up with no answers. I was writing a listing on my desktop computer, went to hit submit and got this: "Bad Request Please Contact Your Administrator with the Error Code". I can access Eba...

Just this week, I can't view pictures of items with firefox ver 53.0 web browser, on win xp

Just this week, I can't view pictures of items with firefox ver 53.0 web browser, on win xp.This must be a recent change? Its just in the last week? I open a listing, click on the pictures, and they don't enlarge, or let me pick another picture but t...

Order receipt no longer shows payment method

velvet@ebayI have noticed over the last 3 weeks or so that the Order Receipt no longer shows payment method. It just has dashes under it. Usually it would show credit card, paypal, etc. This is an important piece of information which I have only been...

Unable to find and manage expired listings for relisting

Sales Hub generates sold items in the Search function instead of items instead of expired listings that need renewal. Any ideas?

Pantone "Viva Magenta" now the "visited" highlight on some seller pages?

Sellers, OK, I will play into Pantone's hand. Two weeks ago or so they announced the color of the year 2023. About the same time I noticed that nearly the same color appeared in the text for some "visited" links in my seller pages (see png images bel...

eBay notifications are messed up today 12/13

I'm not getting any notifications on eBay site of offers or counter offers today. I have to rely on my cell phone to receive and then have to look them up.

Problem trying to add correct postage to a listing.

Been on Ebay a long time and never had this problem. Will not let me put the correct carrier and postage for my item. Tried to send priority mail with a 20.00 fee and it defaulted to 1st class postage for 5.40 on my listing. Will not let me revise an...

Previously listed items since removed still receiving offers?

I would like to report this bug to the eBay developers. The example is an item that was relisted after the potential buyer send an offer we accepted but did not complete with payment. Eventually the item sold and we have confirmed that the listing is...