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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

"File a report" site does not work?

Hi all I have tried for several days now to "File a report", but the drop down windows for "Report category" etc. does not work. Hence unable to file report. Still running windows 7 but have tried on several pc's in both Explorer and Chrome with the ...

New Sold Email Format Does Not Include Size Sold (or other variation) for Variation Type Listings

In addition to the other reported items - we are finding that the new email format does not include the variation(s) sold. Anyone else?Anyone have a solution?Thanks in advance!

Occaisonal Loss of New Listing Data in New Listing Format

Using the new listing tool twice today I lost the data put into a new listing. Once I saved a draft which reverted to the original listing data entirely. I was creating by "sell similar". Shortly thereafter it happened again, but later attempts were ...

IAF token expired

Hi I have just tried to login to eBay and I keep getting IAF TOKEN has expired how can I login to fix this. I am using iOS iPad device.

Feedback issues?

Today, a buyer emailed me that she has been trying to leave feedback for me for four days now. She even called eBay, and was told that there is a "temporary glitch". Well, this seems to be ongoing for quite a while now. I tried to leave feedback for ...

Ebay Mobile Site will not allow me to list items - error missing postage and payment info-

Since last Friday, Sept 23rd, I have been unable to list items from ANY of our Android mobile phones. Everything is filled in and options selected, all green check marks, hit the LIST your item button and it says that the postage and payment informat...

Clicking on one buyer's order details in messages will redirect to another buyer's order details

I had a buyer message me about a defect with their item. I decided to refund the order without a return. When I clicked on the listing within the message window, it redirected me to the order details page. After refunding the order, it turned out to ...

Multiple User Access doesn't work over cell phone

I am selling the collection of a dear friend and they have set me up as a "Multiple User" so I can sell on their account. I can access my seller hub on my cell phone but I cannot change over to their account on my cell phone. It works fine on a compu...

Sent photo to customer, they received different photo

Weird one. The customer received an image neither of us had seen before, looked like a business card for an emporium in New York? I checked my sent messages and it shows that wrong photo, but it has the same filename as the photo it should have been ...

$10 off code

New user of eBay, I bought 2 pairs of shoes and used my $10 off code. One of the sellers of the shoes canceled the order saying he gave the shoes away. The other shoes still got a bit of the discount about $2 off but not much. I think eBay realized t...

How to contact ebay for website issues or suggestions

I am surprised that there is not a simple way to contact ebay to let them know of website issues or suggestions. For example, here are a few. 1st, on selling an item, I keep getting a page that gives "advice" then show "Got It" for the selection and ...

Resolved! Seems everyday the system freezes up when doing searches anyone else with this issue ?

How do I get rid of junkCSS/HTML code in eBay messages and email?

How do I get rid of junkCSS/HTML code in eBay messages and email? It's nearly impossible to find the actual messages buried in script code. Here's a sample:

Images not loading on awaiting shipment page.

On our awaiting shipments page photos are not loading. A couple will load but the majority are not loading. It's been happening for the past 3 days. We have used another browser and same thing. We even used another computer and same thing. This is on...