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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Nothing happens when I click "agree" button

I've used Edge & Firefox, turned off everything I can think of - VPN, privacy essentials and adblocker. When I go to Terms of use for Adult Only category (ebay.com)I can click agree, it's not grayed out or anything but nothing happens. It changes col...

Promotional Shipping Discount Error

Recently I switched from free shipping to $1.00 shipping for 1 or more postcards paid for in a single transaction. My setting specifies I offer combined shipping. On the Promotional Shipping Discount Rules - Manage postage settings page I clicked Edi...

I never saved all these sellers

Clicking the blue heart doesn't delete any sellers on my saved list. What next other than closing my account? All these sellers aren't put there by me.

Resolved! Thumbnail photos not printing on packing slips

Until the last two days, I have always been able to print a packing slip that includes a thumbnail size photo of the item. Now suddenly the photo thumbnails are gone from packing slips! It's a lot more clear for the buyer if a photo is included. Furt...

Dead link on Store Landing page

When one clicks on the store icon, he is taken to the store Landing page. There are 4 links on the top left:3 lines (brings up categories), Shop, About, Feedback. Clicking "Shop" does nothing......... As an aside......I'm an old fogey..........will a...

Can't Access Item-Specific Filters in a Sub-user Account

Hi, everyone.I'm using a sub-account so I don't have primary access to eBay. I was wondering if we can still see the Item-specific filter? Even though I click the arrow, the quick filters won't appear so I'm unable to see which listings have Item Spe...

discription will not save, I get a message discription in invalid or go back and

With the new eBay policy with listing, the description will not save when I try to save it, then when I go to list the item, I get that the description is invalid and my description is missing something. I have talked to representatives about 4 times...

View count on all active items switched to 0

The view count on all active items for sale has become 0 on all of my listings. This is happening on a google chrome browser and the mobile app. Watched count is still there, but views are all 0.

Search for products ONLY yields result of recently viewed item

I'm having a weird issue wherein if i search for any product the result is a single item that i recently viewed.Its shows the number of search results found, but it only displays the 1 item from my recently viewed history. Any ideas on why this is ha...

Resolved! What is error 4503?

Can't list, again

When I try to list an item--either from scratch, or from "sell an item like this," or even by revising an existing listing, I get asked for my password, led through two rounds of Captcha, and then.....brought to eBay's main page. This issue has been ...

Resolved! Draft Listings Constantly Losing Some Pictures

Hi everybody!I keep some listings in draft mode. I've noticed that not always, but almost always, when I have a draft listing with photos, at least one photo will eventually disappear from the draft. I don't keep the drafts for forever, the longest i...

Constantly locking my account for no reason

Ebay keeps constantly locking my account for no reason and making me change my password. This is absurd. Any time I write a text message on my phone or take a picture with my phone or send an email to someone all these thousands of spammy 3rd party c...

Bulk edit not working

I am trying to use the bulk edit tool but it just sends me into an endless loop that has me login and then verify that I'm human then sends me to the ebay home page. Does anyone know if there is fix for this? Thanks