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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Clicking on one buyer's order details in messages will redirect to another buyer's order details

I had a buyer message me about a defect with their item. I decided to refund the order without a return. When I clicked on the listing within the message window, it redirected me to the order details page. After refunding the order, it turned out to ...

Multiple User Access doesn't work over cell phone

I am selling the collection of a dear friend and they have set me up as a "Multiple User" so I can sell on their account. I can access my seller hub on my cell phone but I cannot change over to their account on my cell phone. It works fine on a compu...

Sent photo to customer, they received different photo

Weird one. The customer received an image neither of us had seen before, looked like a business card for an emporium in New York? I checked my sent messages and it shows that wrong photo, but it has the same filename as the photo it should have been ...

$10 off code

New user of eBay, I bought 2 pairs of shoes and used my $10 off code. One of the sellers of the shoes canceled the order saying he gave the shoes away. The other shoes still got a bit of the discount about $2 off but not much. I think eBay realized t...

How to contact ebay for website issues or suggestions

I am surprised that there is not a simple way to contact ebay to let them know of website issues or suggestions. For example, here are a few. 1st, on selling an item, I keep getting a page that gives "advice" then show "Got It" for the selection and ...

Resolved! Seems everyday the system freezes up when doing searches anyone else with this issue ?

How do I get rid of junkCSS/HTML code in eBay messages and email?

How do I get rid of junkCSS/HTML code in eBay messages and email? It's nearly impossible to find the actual messages buried in script code. Here's a sample:

Images not loading on awaiting shipment page.

On our awaiting shipments page photos are not loading. A couple will load but the majority are not loading. It's been happening for the past 3 days. We have used another browser and same thing. We even used another computer and same thing. This is on...

REVISING A FEEDBACK

The seller requested a revision, which I want to do but when I try to do it, I get an error message and can’t leave a revised message.

Messaging Fails, over and over

Anyone else having trouble sending messages? I tried clearing cookies, logging out and back in. Also tried from 2 different IPs. Message is always "your message could not be sent". When I click the "try again" button it wipes out my message and fails...

Printing a return label

I keep getting an error message for the past 4 days saying "We cannot process your request because of a technical issue". I tried on my phone and laptop multiple times.

Printing shipping labels

The printer will not print the label unless I turn off the printer and then turn it on again. Its not the printer, order details page and other non ebay stuff prints just fine. Sometimes the label will print at least 5 minutes later after creating it...