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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't upload pictures when listing

I've had this problem before and I thought it was my old computer. I just stopped listing for a month or so. So now I have a new Dell computer 11. Yesterday when I listed everything was just fine even on my old computer. 20 pictures uploaded within a...

Buyer can't pay invoice, tells them I don't ship to area

I have a buyer who is unable to pay their invoice. They say eBay keeps telling them I don't ship to the area (its domestic) and I have no shipping restrictions set up. I've confirmed their address on my end and tried a couple of different shipping op...

"Submit" button has stopped working with Pale Moon browser

I don't see anyway to report this problem to a site manager. I have never had this problem before. Thanks.

business to personal

I've been trying to change my account from business to personal and i tried to follow the steps of account to personal information to edit link but the link is not there if there is another way please help me thank you

Promoted Listings Problem

You may want to check your traffic in your ebay seller hub. I check my daily and my promoted listing impressions are down 90% of my daily average for the past 6 months. This told me there was an issue and has been for Thursday 7/09 and Friday 7/10. I...

SEARCHES

ebay is awful, when search for something after i look at an item it takes me back to the very beginning and all of the search results are all mixrd up... and the option to search by color is gone???

Anyone also have their recent drafts disappear tonight?

Just lost all but one draft about an hour ago, is it just me or an everybody glitch?

Ebay broken

Ebay has been broken for years. Is anyone going to EVER fix it?I CAN'T start a return because the CONFIRM RETURN button DOESN'T WORK!!!!! Nothing works correctly and there's NO WAY TO EVERY GET A HUMAN ON THE PHONE!!!!!

Why did all my DRAFTS Disappear?

I had about a dozen drafts saved about an hour ago and now they have all disappeared. Has this happened to anyone else? And is this some kind of sight wide glitch? Will they be returned???

Bulk Edit Tool not allowing me to delete a statement I added to every listing under "Item Specifics"

Bulk Edit Tool not allowing me to delete a statement I added a couple of years ago to every listing under "Item Specifics". Spoke to agent and she couldn't fix the issue. Help!

Contacting customer service

Contacting customer service CAN'T HAPPEN!!!!!!!!! THERE'S NO WAY TO DO IT, I'VE BEEN TRYING ALL NIGHT!!!!!! THIS PROBLEM HAD BEEN THE SAME FOR YEARS AND I USED TO BE ABLE TO GET ON THE PHONE WITH SOMEONE AFTER A COUPLE HOURS OF LOOKING ONLINE EVERYWH...

App says "Paid-Ship Now" for items already shipped

On the home screen, it says that I have items that sold and need to be shipped, but when you tap the banner it says "you don't have any items to ship out". I have tried to log out and in, what should I try next?

Incorrect Shipping shown on Promoted listings lines in listings......

devon@ebay elizabeth@ebay I think this was reported several wks ago, but apparently the pinned thread at the top of the Tech page is not being kept up with reports......... When you go to a listing and look at the lines of additional items.....ie. "s...

Is eBay partially down? I can't list.

I have tried every way to list or relist items and they all fail. I later saw eBay was down partially for maintenance. Are their IT guys and gals serious? No company this large goes down at 11 PM affecting their customers. I was an IT Mgr for 33 year...

Saying my post is active but nobody can see it

Nobody can see my posts not even in my seller profile it shows nothing. But it shows me they’re active i even get a E-Mail saying they’re active. If i manually send Someone the link to it then they can interact with it lol Zero traffic on 3 of them i...