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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Sold Items not showing

I have a number of items that have been bid on, sold and have now finished today, however these items are not showing in my sold list but are appearing in my relist. I have has a couple of messages from buyers asking what is going on.

2 threads have same problem

On the Ask a Mentor board there are 2 posts stating that items have sold, but show up in items to be relisted. They can't send invoices, don't show as being sold. https://community.ebay.com/t5/Ask-a-Mentor/Sold-auction-items/m-p/33592122#M381383 http...

Resolved! Buyer is scamming me, eBay HAS NO CUSTOMER SERVICE AND REFUSES TO HELP

I just have to say I've been selling on eBay since 2003 (17 years) and I've NEVER been treated this poorly by a company. After this I will be closing my eBay account due to the absolute total lack of help I've been offered as a long time member. A bu...

Uploading photos from a phone

I do this all the time with no trouble. For the past few days when I upload the photos from the photo to the New Listing Tool, - I select the photos on the phone,- click upload- click done - On the computer I click "Got It"- The a circle spins on the...

trouble deleting items from wishlist

for the last few days i have not been able to delete items from my wishlist.using google chrome. click on delete and the screen fades some as if thinking but them freezes.

Ebay printing bug. forces me to use landscape instead of portrait mode and will not let me change

Can not print Invoices in portrait mode. Only Landscape.New Bug that has just appeared.Using both Windows 8.1 and Windows 10.HP Office Jet Pro 6968.This is an Ebay bug, that just began.Not my printer.... all settings are what they have always been.De...

RESPONDING TO QUESTIONS

WHEN I RESPOND TO A SELLERS QUESTION WHY DOES IT STILL SHOW IN MY aCTIVE iTEMS THAT I HAVE UNANSWERED QUESTIONS? IF I CLICK ON IT MOST SAY THEY ARE OVER 45 DAYS OLD AND I CANT ANSWER. IVE JUST BEEN IGNORING IT BECAUSE CLEARLY IVE ANSWERED, IS THIS SO...

Inventory Value changing

We started the morning with an inventory value at 179,456 and in a matter of hours are inventory is not listed at under 170,00 yet the unit and item count has stayed the same, and we have not have any orders. Why is our Ebay inventory value decreasin...

Cannot find my store in advanced search

In advance search I was not able to find either one of my two stores. Tried different spellings and formats. Even looked up under one word, that being the first word of my name. Nothing.........

Multiple Mobile Issues Unaddressed

I've had an issue for over a weel now where I can't track packages through ebay mobile browser. It says "session expired: please login again" regardless of how may times I log in. It doesn't happen on desktop mode, but it occurs on Chrome and AdBlock...

Unable To Start Promoted Listings Standard Campaigns - 22K Items Listed

Anyone else unable to start a promoted listing standard campaign, tonight? We ended our previous campaigns almost 2 hours ago. Normally, within 1 hour we can start our next set of campaigns. Right now, it is stuck at only 190 listings available for p...

eBay app won’t show any active listings

I can’t view my eBay active listings on the app. It says I don’t have any active listings. I can however see them on the mobile and desktop sites. Please help. I’ve called eBay 3 times and still no fix

how to create seller profile ?

How to create and analyze the business policy like seller profile, shipping, payment and return policy....

Resolved! Shipping labels won't print on Firefox

As of early February 2023, ebay packing slips will no longer print using Firefox. Don't know if ebays system will no longer sync with firefox when printing the packing slips or if it is the fault of Firefox. I follow the proper procedures for printin...

Service Unavailable - DNS failure

Service Unavailable - DNS failureThe server is temporarily unable to service your request. Please try again later.Reference #11.3e58645f.1677552653.db7a511 What is this? Cant buy anything.