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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipping on mobile browser says "will not ship" but list of items shows shipping cost

If I use my Android phone's browser but do NOT login, then go to items listed for my user ID, I can see shipping costs listed under each item's BIN price BUT when I click on individual items, shipping cost no longer there & everything changes to "Wil...

Unable to turn off marketing/promotional messages from eBay in Messages section of website

When I go to Account > Communication Preferences > Marketing Communications there are checkboxes to disable marketing for email and phone. However, there is nothing to turn off promotional messages specifically in the Messages section of the website....

Still happening. Message response unknown subject. Ebay PLEASE FIX....

I am still getting response messages that have no message history contained therein. If weeks later, someone responds amongst a dozen other messages with the answer "...Yes..." for example - what are they talking about? Ebay, making money requires go...

Seller Hub "with reserve met" notification not working

I have 2 Auctions with bids but the "with reserve met" count indicator is not working ... shows "0" instead of 2.

Cannot ship. No Services Available at purchase shipping label screen.

I cannot get any of my sold items shipped out. No services are available.

new listing tool sucks

there is no way to add a starting time with new listing tool. The new listing tool is crap. It is taking longer to list items. Who was the genius who wrote this program?

CANT SHIP MULTIPLE PACKAGES TO SAME BUYER

I HAVE A BUYER THAT BOUGHT 9 JEWELRY LOTS FROM ME AND EACH TIME I WANT TO SHIP LABELS AND TRY TO GET A SEPARATE TRACKING # FOR EACH BOX, IT WON'T LET ME.

GSP Shipping Program Vanished Without Any Warning!!!

A seller asked me today if I shipped internationally. I thought it was weird, because I had GSP enabled on most of my items. I went to check and all of my GSP shipping policies were gone, and my items had been move to non-GSP policies.I had even sold...

Inconsistency - Nudging sellers to offer discounts

There seems to be some inconsistency in the algorithm used to nudge sellers into offering a discount. When I asked eBay in person they said it only happens when someone puts an item in their basket, but it actually happens when items are simply added...

Issue with creating keyset. Please try again later

I'm trying to create sandbox application keys in my new developer account and I keep getting "Issue with creating keyset. Please try again later". This has been happening for about a week. Can anyone help?

Why is the enter bid box missing? Stop breaking eBay.

For some reason the "enter bid" box has been removed and there is no way for eBay to check with the bidder that the bid entered is correct before it is confirmed. This is stupid. Stop redesigning. Screenshots of missing box below. For example: Biddin...

Screenshot 2023-04-12 at 16-49-57 1TJ-Flexible USB LED Light Lamp for Computer Keyboard Study Reading Not--2E54TaY eBay.png

Screenshot 2023-04-12 at 16-50-34 1x5V Car USB Light LED Mood Ambient Lamp Mini RGB Plug And Play Interior Decor S eBay.png

Support for multiple hardware keys

Can we have the option to register multiple hardware keys that support FIDO 2 etc. (been able to name the keys will be helpful) . Also the option to remove less secure 2FA methods completely.

Oops that is not a match - the error is back

Interesting Ebay defect. Using Ebay.ca, trying to login, I get the infamous login, enter user ID, redirected to captcha, and subsequently the "oops that is not a match error". On the same laptop, I am able to login to any other Ebay domain, for examp...

Unable to mark as shipped

Is there a technical issue with eBay that it won't let me mark an order as shipped?

Resolved! Purchase history not displaying picture and no text of purchased item is displayed, notes made lost.

Loss of data is always the same but not determined by date or order of purchase. Multiple items are displayed correctly, then the next 1 or 2 or xx have loss of data. What gives?