Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Complaint on the transparency and integrity of ebay

Dear eBay Customer Support team, I would like to express my extreme dissatisfaction with the company's policy regarding transparency and fairness among all sellers, an issue that has been on my mind for a long time. I cannot ignore the feeling that t...

The category is not valid, select another category.

When trying to revise a listing and change the category to Health & Beauty > Skincare - any subcategory doesn't matter, you get the infamous "The category is not valid, select another category" error and it refuses to save brand and type "required in...

Beware of Scam Involving eBay's Name by "eMagnetix" in Bosnia and Herzegovina

Hey everyone, sorry for probably making post in wront thread but i never used community page.I wanted to share something really important with you all, especially if you're here in Bosnia. There's a company called "eMagnetix" that's claiming to be as...

Why is the eBay app so slow after the update

My eBay app on Android is basically useless now after the update It won't load anything You search for something and it takes literally 10 minutes for to load. Does anybody know why or what is eBay doing about this? For a company that is so big they ...

Why is Ebay minimizing my photos?

Before when I would upload my photos they would load within a rectangular box, but now they are loading in square boxes cutting off the bottom half of my product photos. I take my time to ensure that the buyer gets an honest representation of the pro...

Resolved! Had difficulty accepting offer sent by seller

Got an offer sent to me from a Seller. When I clicked on to review offer, Alert came up, was unable to buy item. Went to bids & offers, clicked on offer and the original listing was shown. Went to notifications click again on offer, original listing ...

Currency

How can I separate items in the US & items from UK? AU? Can I do that with other preferences? Thnx!

We do not support this bank. Please add a different bank account.

Whenever I try to add my bank of america account for payouts. I get hit with the same error message everytime, I’ve tried the app and browser version as-well. I have a wire routing number and a paper and electronic routing number, which one do I use ...

Receiving Offers But Unable To Respond

I'm receiving offers, being notified of offers through both email and notification button. When I click on waiting offers, the page is blank. I have a huge pile of unpaid sales over the past couple of days, as well. Something is definitely very broke...

Automatic translation - failed to find a way to disable it

For the past few weeks, the U.S. site gets automatically translated (into Czech, since I live in the Czech Republic). I have failed to find a way to disable this, and it is infuriating. The automatic translation is terrible, only some things get tran...

EB is showing FREE Shipping in my seller hub; No FREE Shipping

Reporting several glitches with my seller hub. When I go to hub I see "free" shipping next to a listing but I don't offer free shipping. Hello I am sending you a screenshot of my listings that have FREE shipping in the column. When I go to seller hub...

Paypal Microsoft Edge

For the second time this week I wasn't able to make a purchase through Paypal via Microsoft Edge web browser. I had to use my phone to make the purchase.

eBay Automatically enrolled us into "Ebay International Shipping" and received Vero Complaint

Hi,We had set all of our listings to "Domestic only" as we have had previous issues with vero complaints for the "Parallel Import Policy" when listing Levi's jeans.Unbeknownst to us ebay made a change enrolling us (and I'm assuming everyone else) int...

Listings not linked to my shop

We have almost a 1000 listings in our shop and last few days, the listings are showing as not linked but when you go to listings they are all active and have a shop category assigned to them. Also when I click into the shop it says there are no items...

It was not possible to generate the label. Something is wrong. Please try again later.

It was not possible to generate the label. Something is wrong. Please try again later. Getting this message in Ohio. Anyone else receiving this? Thanks