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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

the site hates Waterfox, barely functional

I use Waterfox Classics. Modern browsers have garbage layouts, selectively decide I can't use certain plugins I like & are more adept at tracking their users so I prefer to avoid them. I don't even use Firefox after they decided "we don't care what y...

Resolved! My screens have expanded to GIGANTIC!

Yesterday, I was having a huge problem trying to finish shipping an item. At some point I must have clicked on something unknown and the screens became HUGE! I have no idea how this happened or how to fix it. There must be something in the thousands ...

Home Screen on app shows the wrong number of Paid-Ship Now sales

For days, on the eBay app, when I click on the Home tab, it show I have 9+ paid items to ship. That’s incorrect. When I click on the Selling tab, it show the correct number of items. They used to always be the same and not sure why they are now diffe...

Ebay european websites do not show my full listings

hi all, ebay european websites shows only 29 listing instead of 80 in example https://www.ebay.de/usr/soulmaster shows only 29 but i have 80 listings. ebay.com and ebay.ca shows all 80i contacted about this 10 times with support in one month and they...

Can not print packing slip before purchasing shipping label

Starting today the link to print a packing slip is not available on the Purchase shipping label page until a label is printed. Since the packing slip is part of the package being mailed, it is required before printing the label to get the correct wei...

I'm having trouble switching from one accoun to another

I have 3 ebay accounts. Normally I can switch from one to one of the other two by clicking the Switch Account link. When I key in the name of the account of this one account, it will let me add the name of account, but when it ask for password, it do...

Last item sold remaing in notification

So the last item I sold is still showing up on the mobile app as well as showing up in my notification on desktop. This item has already had a label made and picked up by USPS. This happened with my last item sold as well and was just replaced with t...

Sales declined over 80% since opening an ebay Store

Why have my sales been non existting since opening up an ebay store 3 months a go..

“We do not accept this bank” message appears. What do I do?

Hello, I just sold an item yesterday. I live in Georgia and I have a Bank of America checking account. I tried to put in my account number and routing numbers and Ebay says it doesn’t accept my bank. I made sure that all my information was correct li...

GetApiAccessRules Deleted?

I am using XML api for the GetApiAccessRule call for a while now, and suddenly today it stopped working, when viewing the documentations for it, it was deleted and no notifications were sent, The URL is https://developer.ebay.com/DevZone/XML/docs/Ref...

Won't logout of 1 account so I can log into another one

I have a couple of eBay accounts. When I finish with 1 account & log out of it when I go to log into the other account it just logs back into the prior account. Logged out for awhile & came back later, no go.Have tried a couple different browsers, do...

Resolved! Can Not Leave Feedback for Buyers

Just noticed this as of yesterday March 14, 2023. Anyone else experiencing this?

Broken Link on Customer Service page regarding eBay Standard Envelope leading to eBay Supplies Store

Hi, Almost half-way down this page in the Envelope Requirements section is a tip box w/a link to "eBay supplies store":https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-standard-envelope?id=5308&st=3&pos=1&query=eBay%20st...

"We do not support this bank. Please add a different bank account." Error Message and Fix

I was setting up my bank account with eBay to receive my first payment after selling an item and I kept getting the error message "We do not support this bank. Please add a different bank account." After some research it looked like some other people...

Listing Tool auto-refreshes after pasting in HTML removing the description CAN'T LIST!

This odd and so far unfixable behavior started happening this morning. Create a new listing, paste in HTML as usual in the description field (after selecting "show all options", "see more options", and ticking show HTML box .. thanks Ebay for the uni...