More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Current known technical issues - updated as of 6/3/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
Gift card balance .
Should have 200.00 dollars in it .
Create a shipping label has not been working for my last 3 packages
Over the course of 2022 I haven't been able to use the "create a shipping label" feature. Every time I click it gives a pop up of "an error has occurred"
Tracking Numbers
As of today, none of my sales are displaying a tracking number. They have a little "add tracking number" link on the "all orders" listing, and when I click on the plus sign and add the tracking number it shows up, but then disappears if I leave that ...
Dollars instead of Pounds
Hi, can someone help me please.I am a UK Seller. In my seller hub active listings the values are showing in US dollars, I want them in Pounds Sterling, how do I change this?Thanks in advance for any help given!MALCOLM
Resolved! Cant update Available Quantity on Some of My Listings
When I try to update the available qty on some of listings I get an error that says "ShippingService cannot be revised if the item has bid or active Best Offers or is ending in 12 hours." Im not trying to change the shipping at all - just want to cha...
Problem with eBay Vault listings - they don't show an Authenticity Guarantee
I'm a big fan of the eBay Vault and would like to see it succeed. However, I've noticed that items in the eBay Vault do not prominently display that they have been authenticated (which is required to be in the Vault). Vault listings are also not incl...
Request for assistance on 6/16 remains unanswered
On 6/16 I used the request for assistance to remove a negative feedback using the link seller help chat (bot) provided. When submitted it said I would get a reply within 24 hours, it’s been a week and the request remains unanswered. I used this page:...
Tracking of items sent to the US are no longer being updated after leaving Brazil
Until May 31st, 2023, every item I sent from Brazil to the US had a lot of precise tracking information on eBay tracking system, from the moment it's been posted on the Post Office until its delivery to the buyer. Unfortunately, everything changed fr...
24 to 48 hours before items are Visible
And before you say it, I know what the eBay contract says, that uses to be worst case scenario, now it appears to be standard operation, what I'm saying is until about a week ago, I could list or edit or add to quantity in my listings and they would ...
Issue with uploading shipping label for return iOS
There is an issue when you have a return and choose to upload your own shipping label using the iOS app. After you upload the shipping label, eBay’s app will “automatically” scan the label and it chooses what it thinks is the tracking number. It has ...
Removal of item details after purchase
Removing item details after purchase eliminates cross checking for proper item identification and/or missing representation of items. Descriptions should be available to buying and ebay to ensure buyer is receiving proper products. This should be ava...
promoted listings
I can't see promoted listings On my Listings???????
Feedback won't update after leaving feedback
seller hub shows awaiting feedback, I have left positive feedback. After it has been left, eBay does not update and still shows it hasn't been left yet. I have gone back to leave feedback again. eBay say's feedback has been left but it still shows up...
Welcome back "server errors"...NOT
For the past 2+ years, "server errors", "system failures" and "It's not you it's us" have been a daily situation on ebay. Then the first half of June something changed and my sales jumped back up to 70+ items a day, no errors or failures and life was...
