Report eBay Technical Issues

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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

bid window countdown timer lagged being open for only 3 minutes ! auction end with 5 seconds to go !

Tried my best to counter the buggy count down issues i have dealt with before, have lost auctions because the auction ends early-according to bid window clock being off ! I open multiple windows watch the clocks are both in synch ! 3 mins left i open...

Variation Listings Not Displaying The Uploaded Gallery Photo

I was researching my listings to see where they come up in a search using different keywords. I ended up on this page https://www.ebay.com/sch/i.html?_from=R40&_nkw=Handmade+Christmas+Ornaments&_sacat=0&LH_TitleDesc=0&Material=Metal&Color=Multicolor&...

Slow printing on Firefox and edge

The print preview hangs for 3-4 minutes to print any label.

Incorrect error message when trying to respond to question while logged in to different account

Symptom: Incorrect/Misleading Error message "The question you are trying to answer is either invalid or older than 90 days. You cannot respond to questions older than 90 days." Background: I have 2 ebay accounts (1 Business, 1 Personal). Reproducible...

Ebay technically telling buyers they may get their items before I actually send them

I am pretty sure that this is a technical issue, as it seems to be a problem with the way Ebay uses an algorithm to estimate delivery times.I only post on Mondays and Thursdays due to other commitments. (every 3 days)I have set 3 day dispatch in my s...

two issues to report copy drafts and shipping

The first issue I can't make copies of my drafts. I've tried everything everyone has suggested to no avail. Everytime I try i get the "Something went wrong. Please try again." this has been going on for days now. 2nd issue is I've shipped stuff out b...

Can't accept seller's offer: There is an issue processing your request.

The seller made me an offer, two new buttons 'Review Offer' appeared (a blue strip near the listing's header and a new button under BIN and Add To Cart buttons). If I click any of them, a review window with offer details appears with Accept Offer but...

My listing shows item is out of stock, even though I show 4 available.

I've never seen this one before. One of my listings show, from my view (the admin or seller portal), that I have a quantity of 4 available for a given product. This can be seen from the 'listings' tab and when I go to revise the listing. However, whe...

Search Bug?

I can search a seller's store for specific words that are in the titles of items listed for sale by that seller, and the search results will be empty. It doesn't happen with every word search, but it does happen with some words most all of the time. ...

Major Problems With The Search - Inaccurate Results

Since Sunday, the search engine has been returning results totally irrelevant to the query. For instance, if I search for "Robert Graham Button Up Shirt Purple", I get any Robert Graham shirts, some button up, only a few of them are purple. Another s...

Error - Buyer got Pay Now message from eBay for a paid item

I got a message from a buyer who paid for item number 185924974790 on 7/13/2023. It was mailed using eBay Standard Envelope, tracking # ESUS153093312, which shows a July 17 delivery date. Yesterday, 7/26/2023, the buyer got a Pay Now message from eBa...

Can't check out.

So, I'm trying to pay for an item. Get to confirm and pay, nothing. It just spins or go back to the confirm and pay screen. The app and the site are both doing it. I reported it to customer service today. I even got in my laptop same thing can't conf...

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Descriptions are not showing in Drafts

My drafts are not showing their descriptions. I’ve tried everything. Refresh, copied listing, app etc. They were there about an hour ago. I am confident they will come back just not sure when. Why do these things happen? I am guessing this must have ...

Resolved! Picture is large and covers Title on PC

So when I view a listing the picture is now larger than it use to be and covers part of the title up.

No help from eBay

I have tried repeatedly to contact eBay about an item that I never received, but I'm getting railroaded by automation. They won't allow me to contact them - I tried for over an hour today, but keeping getting railroaded into a dead end (very frustrat...