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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Getting error message when trying to change account info

Just relocated from HK to NC but can’t seem to get my account details updated. Allowed me to change address but still shows HK on the top of the page. Error message pops up saying this action can’t be done at this time. I’ve been trying for the past ...

Confirm bid button didn’t work!

I just bid $5000 on an item with seven seconds left by hitting the confirm bid button that came up - but eBay didn’t take my bid and the item sold at starting bid for $2000!!! I am beyond bummed as I had excitedly waited 10 days to be able to bid.

Markdown Manager is broken, can't add items to a sale.

For the last few days I haven't been able to add any items to an existing sale, I can only create new ones. I regularly need to move items around to different discount levels as I'm sure a lot of people do, this is making things a real headache. Once...

Cannot Preview MyListing

I am trying to list new items but I am prevented from previewing them before I press sell. Please advise

Problem with SMS 2FA

There appears to be an issues with SMS two-factor-authentication and I can't log in from any other browser. I'm not receiving the verification code on my Cyprus number (+357 xxxxxxxxx). I checked my account details and the number is correct.

Promoted Listing errors

I was directed here by eBay For Business to watch for their response to my issue. I generally promote most of my listings at 2-4%. There are some that I don't promote at all. I recently discovered and reported to eBay that about half of my sold items...

Cannot access my "Selling/Sold" link is Frozen .

Cannot access my "Selling/Sold" page so I cannot print my labels for tomorrow . I am not having problems with any other site I visit.

A mixture of Self Hosted and EPS pictures are not allowed.

Trying to revise a listing but getting the error "A mixture of Self Hosted and EPS pictures are not allowed.". Tried to clear all images and revise and I get this error. Remove all but one photo and I get this error. Reload all images and I get this ...

CANNOT ACCESS MY SOLD ITEMS 6-17-21

Can't access any of my SOLD items which means I can't see what sold, can't print a label, and can't communicate with my buyer. What the hell is going on?????

Estimated Delivery Time

my buyer was just informed:Dispatch by 29 Aug at 11.59pm BST which is MondayMake sure you send your order within the dispatch time you specified in the listing.Estimated delivery date shown to buyer: 28 Aug 2023 which is Sunday as well as 30 Aug

Ebay auto pay on auctions+

As a long time seller and more importantly, as a buyer, this auto pay is an atrocity! I understand it is intended to stop non payers but why experiment with someone who has never NOT paid for an item??? The other day I went to bid on an auction. Of c...

Bring back the tracking number

Bring back the tracking numbers on our purchase history page... Stop fixing what's not broken !...Your "improvements" are not welcome nor need it !

Well that didn't go well

I got screwed over pretty good as a seller. I had 5 auctions up which all contained several unbuilt car model kits. A single buyer was high bidder for all 5. I invoiced him and he paid. There was no way that all 56 models would fit into a single box....

Photo edits while creating a listing are not saving

When I make a new listing, the photos I upload usually need to be edited for size etc. When I finish the edits, it appears that the photos are edited and when I submit the listing and it goes live only half or less of the edits actually stuck. I have...

Ebay Search -Toggle Options Return Error Message Page - Site/Category Wide Issue!

elizabeth@ebay I started a thread on the Selling board yesterday on this issue, you can read through that thread here: https://community.ebay.com/t5/Selling/Sales-Down-Recently-Maybe-Part-Reason/m-p/33917247#M2257276 The Issue: I sell in Music > Viny...