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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

New listings are forcing me to use policies for shipping and preferences.

Attempted to list tonight and am seeing policies i haven't created or edited when I'm attempting to select shipping options. This also has affected my return preferences and payment methods. I've never created policies, so I'm confused as how to proc...

Listing an item to sell in the US, with a US account and getting an overseas error

I am trying to sell an item in the US, with my account registered in the US, and I am getting the below error. Not sure why its giving me Asia customer support, how do I fix this and list the item? Thanks. Attention! To further enhance a safe trading...

Something Went Wrong

Hello, I have tried everything to offer combined shipping. My settings are correct and combined shipping is allowed. When someone orders multiple items and I try to send a combined invoice I keep getting "Something Went Wrong, please try again later....

Packing slip issue tied to new USPS Rates? Bug?

I just went to print a packing slip for an order that was paid for today and find a weird issue I have never seen before:Item subtotal $14.95Shipping $10.85Sales Tax (ebay collected) $1.29ebay discount -$27.09Order total $0.00 Now the problem is, I d...

The Getting Paid URL redirects to Offering Combined Shipping

I tried to help someone on the AAM board who wanted to know how they got paid. I entered the url for getting paidhttps://www.ebay.com/help/selling/getting-paid/getting-paid-items-sold?id=4818 and when I went back to make sure it didn't say Sorry not ...

Resolved! Only USPS available for printing shipping label - UPS and Fedex greyed out - please fix!

I sold an item today where the buyer requested UPS, which makes sense as the package is 31" long. I can't print a UPS label on eBay - all greyed out. Only option is USPS, which is outrageously expensive.

Delivery option resets when I try to list

Unable to list as delivery option deletes when i do so and errors as delivery method missing. tried various browsers, same issue

'All listings for this product' section of product page returns no result after selecting condition.

1. go to product page, example https://www.ebay.com/p/150460642562. scroll down to "All listings for this product"3. change Condition to New4. results "No additional listings found"5. change Condition back to Any Condition6. still shows "No additiona...

Unable to send offers

I am trying to submit an offer for an item but I keep getting an error which states “We are unable to send your message at this time” with the error code {e178411-1230063x}. I have tried to submit offers on other items as well and the error still app...

New Account With Zero Feedback Bypassed Seller Preferences & Made Purchase

Today, an item in my store was purchased by a brand new user account with 0 feedback. My seller preferences specifically prevent anyone with 5 or fewer feedback from buying my merchandise. I am 100% certain it is a user I was compelled to block on an...

My acct

Another person is using my pictures and stealing my listings

eBay Customer Service Not Replying to Messages

per a reply to another user on eBay's Facebook page, all messages to eBay Customer Service are currently being rerouted to other departments and ignored. When will this be resolved? And why is eBay Customer Service increasingly more difficult to cont...

Delivery status not updating on app

Recently the delivery status is not updating on the app when items delivered. Also have had item update as delivered in day sent! Is this an issue with the eBay app or the post company?

My eBay In Mobile App Needs A Tweak

There is a string of computer code in the ‘My eBay’ tab on the mobile app after yesterday’s update.

Horrible quality of mobile upload pictures

This just started a couple days ago, but the pictures that are uploaded using "upload photos from mobile app" are no longer usable. They look highly compressed and very blurry, but if I upload to desktop and drag and drop, the quality is there. This ...