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Current and resolved technical issues - updated as of 2/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Double charged for shipping

Hello, I was charged twice for the shipping charges for my most recent sale and I'm writing to see how I get reimbursed for one of the charges. thanks

Check Out Bug RE PayPal

As of today (10 July 2023), there is no checkout with PayPal option. Is anyone else running into this issue?

Paypal purchase option not showing up 7/10/23???

Why doesn't Paypal option show up for purchase option?

QR code not working

I don’t know what to do

Ground Advantage QR Code not Recognized at Post Ofiice

I took 7 packages to post office this morning to ship out. None of my QR codes were accepted/recognized by the post office. Ebay states IT aware of issue and working on it but, I don't see it posted anywhere.

USPS QR Codes Issue Has Been Resolved

Update as of 7/13/23: We recognize that the issue with QR codes may have resulted in delayed shipping. For this reason we eBay will automatically protect your seller performance for these transactions including: Your late shipment rate Your valid tra...

Add Tracking button doesn't load on "Manage orders awaiting shipment"

The add tracking button pop up window doesn't load on the "Manage orders awaiting shipment" section it just keeps pinwheeling, see pic. It will however load on the "view order details page". Super frustrating..

Priority delivery time shows parcel/Ground advantage time on shipping page

Listing https://www.ebay.com/itm/115855388144#shpCntId Listed today via 6 Bit.......I revised the listing (on ebay), deleting priority and then re selecting it....in the event that it was a 6 Bit error. Still shows the error. devon@ebay elizabeth@eba...

Shipping Service - Display Error on Shipping Tab

When you go to the shipping tab on a listing that offers multiple shipping options, the service displayed on the delivery estimate column is duplicating the name of the first service. The dates are accurately reflecting the different services; it app...

Why do all my messages run to ten pages of program code now with useful lines only as links?

Repeating emails from ebay and no one to respond to.

When I attempted to buy a sticker from a person in the UK it clearly stated that they do not ship to the USA. Then I got a message/email from Ebay saying that the seller dropped the price for me. I clicked on the link. just to be told again that they...

Search changing automatically

When I search for:lego technic app-controlled transformation vehicleI get listings of available products. When I try to change anything ie: sort by price, the search criteria changes to:lego technic ape-controlled transformation vehicle(Note app chan...

Images Not Populating In New Listings

As the title says. Creating a new listing. After adding photos and hitting the blue list button, the listings images have the placeholder image. See attached photo. Thanks

New listings are forcing me to use policies for shipping and preferences.

Attempted to list tonight and am seeing policies i haven't created or edited when I'm attempting to select shipping options. This also has affected my return preferences and payment methods. I've never created policies, so I'm confused as how to proc...

Listing an item to sell in the US, with a US account and getting an overseas error

I am trying to sell an item in the US, with my account registered in the US, and I am getting the below error. Not sure why its giving me Asia customer support, how do I fix this and list the item? Thanks. Attention! To further enhance a safe trading...