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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Sale Wont Start and Stuck in Processing

Im having several issues. I started a sale and it wont launch just keeps saying processing for over 15 minutes. Also all of my listings keep disappearing and reappearing and anytime i try and do anything I keep being asked to sign in at every step

eBay Shipping Down

I can’t generate shipping labels and am not seeing new traffic to listings. Quite concerning.

Unable to creat shipping label. No available options.

I am unable to create a shipping label for my item to be shipped. Page loads without any shipping options to select and states no service selected. I need to ship my item so I do not get penalized. Where are the options?

Can't Change Shipping Options

I'm trying to list an item, it will be shipped by USPS Large Flat Rate Box. Except it's stuck on USPS Ground Advantage. It won't let me change it.I can't offer free shipping...I can't set a custom flat rate...I can't change it to ANY other shipping o...

ebay is bleep at the moment

Why am I only able to view the first page only? I usually shop in the auction category and not matter what my search is ...... clothes/shoes/Lego I can't view past page one. So frustrating.

Messages

When scrolling thru a msg, the app will autoscroll to the bottom. Very irritating and counterproductive. Can you get rid of autoscroll ? What purpose does it serve ?

New "Remove Background" Feature has serious flas.

Your improved "remove background feature" does better job of figuring what background to remove, but several bugs make it less effective than it was before. The first, and most major, is that it no longer has the ability to edit after the backround i...

Return

I have a serious problem.. I need talk to eBay represent

Pardon our interruption? eBay thinks I'm a bot?

My partner and I have 2 separate eBay accounts. Since my computer died we've been sharing his. When I try to sign into my account after he's signed out of his, eBay keeps telling me that they think I'm a BOT! "Pardon our interruption. As you were bro...

Resolved! Uk postings not showing in the USA

Does anyone know why multiple UK postings do not show up in the USA?

SCAN forms

devon@ebay A number of members have had trouble generating SCAN forms. There is this thread - https://community.ebay.com/t5/Shipping/Scan-Form-Not-Generating-error-message-repeatedly/m-p/32898295#M416072 And this one - https://community.ebay.com/t5/S...

Unable to message or view buyers account

I have sold an item to a buyer and they haven’t payed yet. When I tried to send a payment reminder my message failed to send. Then when I clicked on the buyers account it said “Oops! No internet connection.” Obviously I have internet connection as I ...

Return tracking not updating on eBay’s end

I shipped back a return yesterday but hadn’t received the usual “track your return” email by this morning so I double checked everything. I have the acceptance receipt from USPS, USPS has several updates to the tracking showing it in transit, however...

Account address cannot change. This change is not permitted at this time.{e88136-1183635x}

I keep trying to change my account address almost 2 months. but still I'm getting this error : This change is not permitted at this time.{e88136-1183635x} First I contacted eBay UK , CA via live chat and they always told me It will be fixing within 1...

Ebay customer service sucks...period.

When ebay sends a link to download a shipping label for printing, the link doesn't work. When ebay sends you a warning that you're not following policy, meritless I might add, there is no ability to respond, or to resolve through discussion with a hu...