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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Shipped items not clearing after shipped

I work with eBay and I am having a hard time and at times double shipping same item orders due to orders not going away after being shipped. Please please please fix this!

Fraudulent Purchase

I found out through PayPal that an item of over $1,800 had been purchased on my account. Through PayPal, I found that the item was shipped to somewhere in Missouri. Not even close to where I live. I could not find the order in e-bay, yet PayPal deter...

issues with listing or revising items

When I go to relist,revise,or to list an item the page starts to load.The logo loads and the copyright info on the bottom loads and rest is just shadows.This happened around May and it was a technical issue on ebay side and it got fixed.I am back to ...

Resolved! New Concern

Hello,Since July 9th and probably before the eBay software is not removing listings from my store when an item sells. Here's the latest item number: 334987307755. The item is listed as active on the "Manage Active Listings" page.When I click on the l...

My Call Routing To Anchor Support Has been Broken SInce May 22

First of all, I have an anchor subscription. Per ebay's own page https://www.ebay.com/sellercenter/payments-and-fees/subscriptions-and-fees"Anchor and Enterprise Stores have access to dedicated customer support by phone and email—wherever, whenever y...

Gallery view is too small

The images on the gallery view are so small that they don't provide much information about the actual item. What could be a helpful picture is replaced by huge borders of useless gray. They need to look like the "Similar Sponsored items" display, fil...

Why are photos now suddenly cropped in listings, stores?

Why are photos now suddenly cropped in listings, stores? A few days ago, all photos were showing in my listings and store exactly the way I uploaded them. Then yesterday is when I noticed that in my store they are cropped on all sides. Thinking is wa...

Not receiving notifications for listed items, bids, end of auctions or saved searches

Anyone else not receiving notifications at all?

Listing Issue

So i click on List Item and go through all the steps to List it and then I get an error and I sends me out of ebay. So how can I sell if I can't List ??

Phone app says i won something i don't remember bidding on

Phone app says i won something i don't remember bidding on and when i go to pay on my laptop it isn't there. I have other things from the same seller and want to combine shipping on them if i have to purchase this item i don't think i even bid on. I ...

@Ebay Developers - Please add Google/Microsoft Authenticator 2FA

Please add Google/Microsoft Authenticator 2FA support

Resolved! Select payment with sent offer

When I try to send a seller an offer eBay made me choose a payment option and they will automatically make the payment once the offer is accepted. How do I turn this feature off? I don’t want it. What if I want to buy multiple items at once or use a...

Problems with message notifications

New messages notifications stopped showing up when I go to my summery page. I didn't notice until I was going through my emails today and saw a number of new messages. I'm not one to check my emails often and rely on being notified via eBay's on site...

Make an offer does't check default shipping address before rejecting offer due to shipping location

Shipping country (default shipping address) is different from registration country.When buying using "make an offer" I get message "Unfortunately, this item cannot be shipped to...." but when using "Buy it now" there is no problem and default shippin...

Why can't I get the gallery view when I type in an item title on eBay using Chrome?

When I type an item title into the eBay search bar using Chrome, I can only get the List View even though it is set on Gallery View. I will see the Gallery View for about one or two seconds and then it goes back into the List View. When I use another...