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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Background Removal

The background removal tool is not working for me on my phone or my laptop? Any idea when this will be resolved? Thanks!lhickson03

contact seller

when you say contact seller-you don't let me

BACKGROUND REMOVAL TOOL / PHOTO EDITING.

The background removal tool on the far right seems to have been updated and now it will be more precise and accurate on what it removes but now it doesn't always work. Most of the time, Ill click the button and it doesnt do anything.Now, the little t...

Background Removal Tool Not Working

Over three weeks ago, the removal tool started working better than ever, but at the same time, the brush and eraser disappeared both on the app and desktop . Today, the background removal tool is not working at all, desktop or app.

Resolved! Bug related to answering a question

One of my listings is in limbo. There is a stale question more than 90 days old, The selling portal has replaced the edit link with a "respond to questions" link. When I go to that target screen the screen reads "the quesion you are trying to answer ...

background remover

not working

Items marked as shipped still show in Awaiting dispatch

I have printed a label and the item show shows as "Dispatched", this same item still shows in "Awaiting Dispatch"

Ebay packlink bug?

I tried to buy a label after I made a sellThere are was two options collections from UPS and drop-off from DPD, I choose DPD.Printed label, and next day it didn't scan at DPD drop point.Next day I got a phone call from DPD delivery asking if I have a...

Bulk adding tracking numbers

Yet again, i am having issues bulk adding tracking numbers. We regularly get large multi-item orders so i use the bulk tracking tool to add the tracking numbers. On Friday i added tracking numbers to a 40 item order and checked today. All disappeared...

Resolved! Ebay search issues

When I do a search, sometimes at the bottom, all the page numbers are gone to go to the next page. I'm using the default search configuration, 50 items per page but can't get past the first page. Refresh and it works a couple times and then page numb...

VINTAGE VINYL RECORDS DON'T HAVE UPC CODES (WHY ARE THEY NOW REQUIRED?)

EBAY now requires UPC codes for Vinyl Record Lp's. Records did not have UPC codes until around the 1980's.Records made before this cannot be listed because they don't have UPC codes or ISBN's. This eliminates most vinyl records from being bought and ...

Issue on Seller Message Boards

Per eBay Rules - The Message Board is not to be used to sell Merchandise. Fee Avoidance policy There is a Brand New User Bombing the Board with ads to Buy Prescription Drugs.Another Broken rule I'm sure as eBay is not a Pharmacy.

Report a URL bug at ebay.com/b/Trading-Cards/bn_7116496578

In this page, I found that the url of Pokemon is not correct. When I clicked on the Pokemon icon, it directed me to the MTG (https://www.ebay.com/b/Magic-The-Gathering-Trading-Card-Games/2536/bn_7117593350). When I clicked the MTG icon, it still dire...

No Sales

I have been having issues with slow sales for the past 4 weeks. My sales are down about 60%. I have been selling for over 15 years, have approximately 1400 items listed and have continued to list on a daily basis - so NOTHING has changed on my end. F...

Offers now require payment when accepted

So here is my dilemma, I am trying to put in an offer on something and paypal credit has different terms, so right now there is 0% for 2 years if over $600, but if the offer is accepted and charged I have no way to select what terms I want to use. I ...