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Current known technical issues - updated as of 8/4/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Something went wrong 429 on eBay app

I’ve been logged out on my eBay app with a something went wrong 429 code. please help is it eBay or iPhone issue can login on desktop and other devices

ebay search engine issue

The eBay search engine is not working. No exact match for routine items that were searched earlier. For instance 'antique oil painting' there were nearly 15-20 pages of exact match, but now for such search the result is "No exact match". Hope the eBa...

No Sales Notification Emails ALL DAY CYBER MONDAY!

Here is the nonsensical response I received; 'Hello sewbusybiz,We have an important message for you. However, your communication preferences are set up to accept text-only emails, so we couldn,t send it to this email address.' Since when, I have had ...

"Account Verification" issue

About 2-3 months ago, Ebay began asking me for account verification EVERY time I sign in. I have to deal with the screen in which you have to choose photos of matching objects. I wouldn't mind it occasionally, but does it have to be EVERY time I sign...

Buyers having trouble paying

I have had this happen on both of my stores now, where the buyer is having trouble paying, both within just a few days, hopefully this isn't why I've hardly had any sales this week ,one buyer said she had to repeatedly try to pay until it finally wen...

Unable to refund buyer

I am again blocked from refunding buyer. ebay has my bank infor added. I had set up that worked till now that Ebay pulls money out of available funds if available if not then from the bank. This time it doesn’t work. Ebay error i get is “add payment ...

Age verification link leads to “its not you. Its us” server issue page

Attempting to purchase cutlery. When ebay goes through the age verification process i am instantly getting sent to the “it’s not you. It’s us.” page stating the server is down. Have tried various browsers etc but no such luck. Looking to see if this ...

HOLIDAYSAVES20

I AM UNABLE TO USE 20% DISCOUNT AT 3PM EST

Trouble with listing variations

I have tried everything and can't get my listing to show variations like multiple colors for a product. Has anyone else had this issue and were you able to resolve it?

Terapeak not working

Sold items are not coming up on terapeak, when I know there is. Is it just me? Or is there a way to fix. I have tried logging out and in and I cleared history.

Typing Lag when responding to a case?

I had a missing shipment case opened today, got it resolved, but what is the issue with typing some places on eBay? When trying to respond to the buyers question it was a royal pain, i had to type one letter at a time and wait about ten seconds betwe...

Photos wont upload!

Suddenly my photos won't upload, the progress wheel just spins endlessly. The photos are jpegs and less than 1mb is size. I even tried upload some old photos from a previous listing and they wouldn't work either.

Buyer cannot pay - no customer support

I have a repeat buyer (who has purchased from me atleast 15 times) and suddenly cannot checkout. She says when she tries to pay it tells her we do not ship to her, which clearly we do. She is located in the US VI. I have sent the invoice multiple tim...

2 step verification not working

For the last month, the 2-step verification does not work. The button is dead for a text me. The button to go on does not work at all to proceed. It says we ran into a problem and try again later. I called numerous times, and they do is give you the ...

Resolved! Uploading pictures

Is anyone having trouble uploading pictures to listings? (I'm using Safari if that makes a difference.) Firstly, it is very slow to start the upload. Once they start uploading, the process is slower than death. (I've tried doing fewer pictures at a t...