Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay customer service sucks...period.

When ebay sends a link to download a shipping label for printing, the link doesn't work. When ebay sends you a warning that you're not following policy, meritless I might add, there is no ability to respond, or to resolve through discussion with a hu...

Not receiving messages

Hi all, I just received a negative feedback and the buyer stated in the comments "no reply to comms". I checked all my messages and found no messages in my inbox from this buyer. So I rang ebay and I've just got off the phone with ebay now and they c...

Paypal Payments going in Loop - Unable to checkout

Hello Folks, I have been using ebay for about 17 years now and I reside in India & USA. I am an auto technician so i get lots of spare parts and tools (used/new) from ebay.com, co.uk, .de , .ie etc. I am facing this particular issue for the last 3 da...

Screen Shot 2021-02-13 at 10.32.36 am.png

Photo edit is not working

While resuming drafts, I like to edit (crop & lighten) my photos to make them look better.This EDIT function is not working today.

AI

Is AI struggling today? She is (I call her she) repeating words and not making since. Very short descriptions too. Usually she is spot on. Also I am not getting pricing suggestions when I’m listing. Everything I’ve listed today it recommends me selli...

Estimated delivery off by weeks in every listing

The estimated delivery times are way off on all of my listings. I offer one day handling and it's showing packages shipped with USPS Ground Advantage taking weeks to arrive to the same state that I'm in. This is on all of my listings. I've contacted ...

Saved Searches did not show up in my email today - 8-29-23

Saved searches did not show in my email today. I use gmail, they normally show up on both the laptop and the phone. Today, nothing. Not a problem because I searched from my ebay, but just an FYI.

Pardon Our Interruption - The New Ebay Experience

I often get this from ebay using a chrome browser As you were browsing eBay, something about your browser made us think you were a bit. There are a few reasons this might happen:You're a power user moving through this website with superhuman speed.Yo...

Can't view or process recent sold auction; not appearing in my selling sold list or exist

I recently made a thread on the new to selling thread, but I think this is a possible website issue.One of my 7 day auction recently sold to a last minute bidder (used the buy it now option). Here is the thing I had viewed before the listing disappea...

Listing page shows selling limit reached

When I try to list an item, it shows an error: "You have reached your selling limit. You can list up to $xxxx more".The problem is, I don't have any items listed and the item value is less than the selling limit.

'All Orders' page was changed recently, and now it will not print properly.

The 'All Orders' page changed a few days ago. I am trying to print out some pages for my sales records, and your system now sends 500 blank pages mixed in with all of the sales pages when one attempts to print it. Please fix this.

Preview listing not working

When you start listing and have all the information in and hit "preview" to make sure you have all the info correct, it says it is unable to sign in and gives an error

Bug - Great Moments in Customer Service

Here is my effort to make an Ebay rep understand a system problem. It ended when they cut off the chat. -------------------------------------------------Jefferson has joined the conversation Hello, welcome to eBay - my name is Jefferson. Please allow...

Problem with "My Garage" feature

I believe to have discovered a flaw in the "My Garage" feature. It lets you configure only the year, brand, model and trim of the car. There is no way to specify other important things, like transmission type (manual or automatic), which sometimes le...

Is eBay Marketplace Insight API stopped?

Are there anyone to try to use eBay Marketplace Insight API recently?I had applied it a month ago, and EPN team replied that they are not providing access to the Marketplace Insights API.Does anyone know when they will provide Marketplace Insight API...