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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

return policy

I started an eBay store four months ago with a free return policy seller pays. I noticed 2 months in that my listed items appear with a, " seller does not accept returns" note. It appears on all my listings and I've been on the phone with eBay 3 time...

1st class shipping

I made new listings for mouse pads it had 1st class mail flats as a option. So I listed that way. So I sold some and went to print labels and no 1st class option. So instead of 2.50 1st class it only has ground for 4.50

Two places where advanced searching seems to have stopped working

When doing an advanced search it used to work when words were added to the “exclude” box, but that does not seem to work properly any more. The other place is when you are in a sellers location, got there by clicking on “sellers other items” and ente...

Sorry, this store is not currently active

I get this message when I click on my store link in the ebay app...but I see my items when I go to my store...is this a glitch?This is what it says in a red box Sorry, this store is not currently active.

Social screen - cannot create post from recent listings

When I attempt to create a post from my "recent listings" list, I select the platform but the "okay" button is disabled. I can still create a post using the "Create Post" feature, but there are extra steps required.

Issue with eBay Location Notification

Recently, when logging in to my shop from my new computer, I received an email from eBay indicating that the location was identified as the United States. I am puzzled by this, as I am based in the United Kingdom and have not accessed my account from...

Saved searches not returning accurate search results

TODAY I HAD TO GO INTO MY SAVED SEARCHES AND UNSUBSCRIBE FROM EMAIL ALERTS.I have many saved and VERY specific searches in my Saved Searches section on my account so I get an email if item I am interested in gets listed. The last two days I have been...

Account currency showing as EU not USD

My account is from United States where Im from however the currency symbol is that of EU and not the USD it should be I've tried numerous things to get it to change to no avail in open to thoughts and suggestions any and all are appreciated thank you

Search is wrecked!!!!

How can a casual buyer find a specific item, if I can't??? I mean sure I can find it by using all the (tricks) but nobody else is going to do that.

This change is not permitted at this time.{e198568-1183635x}

My account was hacked. An agent from eBay reset my password and email but I can't change my name and address...

shipping item to Norway

I have an Bayer looking to purchase my 2010 Camaro and needs it to be ship to Norway he click the buy now and a pop up said unfortunately this item cannot be shipped to Norway Need help in this matter?Daniel

Can't choose domestic shipping method on listing page.

I've been working on listings for auctions. I get to add preferred shipping method and page just keeps running. Can't add service or cost. I've saved as drafts but still can't add method or cost. I spoke to eBay yesterday. They had me clear history. ...

Search results is showing hundreds of items that have words that are not in my search.

Last month I listed a rare shade of a makeup product. When I entered the title, 5 listings came up. Today I entered the exact same keywords so I could price check item again and 1,200 plus items came up. It showed every shade, style, brand, etc of th...

EBAY SEARCH ISNT WORKING...11/16/23

So that means people cant find your items to buy...SMH

Saved searched emails went crazy last few days

Seems eBay changed the saved search email settings. This week I started to get emails everyday and the items are only loose matches. Anyone else see this ?