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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

A new device is using your account

Hello, I got this email while away from the computer a few hours ago so I know I didn't attempt this also the location is wrong A new device is using your accountDeviceUnknownApprox. locationPhiladelphia, Pennsylvania, United States I set up new pass...

I'm growing tired of discovering my items are not selling due to muddled up listings.

I'm growing tired of discovering why my listings are not selling due to muddled up listings. All experienced buyers surfing "Buy-it-now" listing know how to find lowest current prices by sorting listings to lowest price first. When this is done often...

Deleting listing template

Any help would be appreciated. Screen greys up and freezes andnit will not delete.Tried everything that has been previously recommended to fix. This just started happening around 3 days ago and it does it on all my devices. Ipad, iphone and imac

order#10-10138-15663, fake seller

Helloi bought m5-8 aor2 apck from a seller to $590and my nepal trekking canceled suddenly .It's been 5 months since then.but I never have used this pack and inspected .Few day ago I inspected the pack for my trekking and I know at that time there is ...

eBay Newsletter not working

Has anyone else had problems sending out a store newsletter? I have tried for two days and keep getting the error "Error - Oops!! It’s not you, it’s us. Please try again."Any suggestions?Thanks

Edit Store Frozen

I want to add categories to my EBay store, after having the store for several years. I tried to add categories and got frozen on "publish". I called and chatted. Was advised to do several things, including switching from Safari to Chrome and going ba...

Resolved! auction ended early

I scheduled my auction to end at 5:30 but it ended an hour early at 4:30. Tried and tried but cannot find any way to contact ebay regarding this issue.

website

I am unable to place any items on my watch page

Sellers other items only showing 54 items of 1045 items listed

I have raised this on chat with an agent who has confirmed that what I am seeing is correct. They have said someone is looking into it but I am still waiting for an answer. I am in the UK when I do a search on ebay.co.uk and find an item of mine and ...

eBay under charged for shipping multiple items in one package

We had 10 cases listed. A buyer bought 6 of them. Shipping (Buyer requested USPS Priority Mail) for 1 of them was between $10.45 and $22.45. eBay charged the buyer $21.80 to ship all 6 of them. Actual shipping is over $70. The buyer has already paid....

eBay cancelled my Allstate warranty by mistake

I purchased my refurbished vacuum cleaner with a 2 year Allstate warranty in 2021. In 2022 eBay cancelled my warranty by mistake. No one from either eBay or Allstate stepped in to help. They have been pointing fingers at one another, what should I do...

No matter what we do our account stays restricted with no explanation what to do

We just paid 20$ to get acvount that allows 50k a month in sales and we just are getting ran around

eBay Search Results Flooded and Unrelated

Just a few weeks ago my eBay searches gave me specific search results that only included my search words. Now, I am flooded with results that don’t apply to my search. This is true on the app and on the desktop web version. Did eBay do this on purpos...

Payment information before you bid

eBay now requires to provide payment information before you bid or make an offer. Is this how you kill cashback programs (if there are any left)?This is not how auctions work.

Volume Pricing

What changed with volume pricing? Isn't working correctly anymore. Still shows correct on all my old listings but anytime I relist or create new listings now it doesn't show up correctly. I have a store, all my old listings show fine, but all my new ...