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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

How about responding to feedback issues?

Sent eBay a "report a buyer" for a false claim and got the "we'll get back to you". Two weeks now, how long does this take??? Anyone feels like no one is home? eBay is quick respond when there is an issue with funds that they didn't get.Still waiting...

eBay's Search on Mobile App is Broken. Results Don't Match Keywords & Different from Desktop. Why?

As a seller who sources items on the road, its very important to be able to look up items on the spot through eBay Mobile search and rely on those search results to be accurate. However the search on the Mobile app is giving me results that DON'T mat...

My listing is not showing up when sorting by price.

I noticed for about 3 weeks that one of my items was getting almost no views, compared to similar items I was selling. I discovered that, although the item displays at the top when searching for "M367 Mixer" under Best Match sorting, it is not includ...

Search does not function properly unless a hyphen term is used (eg: -string)

A search will display no results or fewer results than it should unless a "minus" search term is used. For example, search for: 1819 large cent. As of right now that search shows 193 results across all categories. If you add any unrelated term with a...

Resolved! Feedback number dropped by over 700

My seller feedback drop from 1265 to 431 one day last week. I thought it was just a glitch but it hasn’t fixed itself yet. Can Anyone help with this?

Need to refund a buyer excess shipping charge but am unable to.

Buyer bought items via Buy-it-Now where first item has $4.60 shippingand each additional item is 10 cents more shipping charge.Since it was Buy-it-Now buyer had to pay in advance.I need to refund him $4.50 for the other two items as only 10 centswere...

Messages, where do they go ?

After replying or sending messages, I can not seem to find where they are saved. Sent 3 different messages and none are showing in the "Sent" folder. Hoping to have all the communications saved for future reference. In general, seems like a horribly ...

Technical problem

Hi. I have a technical problem. The button UNSOLD is not working. The page is not loading. How to resolve?

Autofill Pricing details off but still affecting me?

To whom it may concern, I've noticed the price for some of my listings is being adjusted without my consent. I suspect it to be the Autofill Pricing feature because the erroneously adjusted price has matched the Median Sold Price. I can't report ever...

can not enter to ebay.

we are ISP from Ukraine. and we are announcing the network 195.14.122.0/24 from Ukraine. our customers can not enter to ebay. what can we do? "Pardon Our Interruption...In compliance with applicable economic sanctions and trade restrictions, eBay is ...

We are not able to process your message now. Please contact eBay Customer Service.

I cannot send an email to remove late shipment defect. It said "We are not able to process your message now. Please contact eBay Customer Service."

"There seems to be a problem serving the request at this time"

When clicking on items in my store, I get this message "There seems to be a problem serving the request at this time." And on Ebay search I get a similar message for other sellers. I am unable to see anything regarding the item in my store, or on Eba...

A problem serving a request at this time

For the past few days when I click on any if my store items this comes up, "there seems to be a problem serving the request at this time" it's only on my computer but works on my mobile phone fine, so any customers that use a PC will see this, I have...

Promoted listing photos in listings are blank, gray and just blinking

After clicking on a listing, and scrolling down to the description, I am seeing 10 large gray "blinking" boxes (I think this is where promoted listing would normally be).I would like to be able to view theses photos and listings again.Ebay please fix...

Ebay Description not updating using createOrReplaceInventoryItem api

Hello , i am trying to update ebay description with images and templates using c# console application by calling createOrReplaceInventoryItem api. but its always returning 204.product = new Product{title = bpmProduct.EbayName != null && bpmProduct.Eb...