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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Is there an issue where buyer(s) are unable to accept offers from seller.

Received notice late last night a buyer was unable to accept my offer. Buyer stated the system timed out every time they tried. I could not send an offer as there was already an offer out there. I informed them that they would need to contact eBay fo...

Error Message appears when I try to contact sellers to ask a question

Hi: When I click on contact seller it brings me to a generic page that answers a few general questions. I then click on contact seller at the bottom of that page and then one of two things happen. I either get this message immeadiately after or somet...

Missing Sale/Markdown text on orders page.

Hey devon@ebay kyle@ebay elizabeth@ebay On the orders page in seller hub there is green text that says things like: "Sold via promoted listings""Sold with Save up to 10% promotion""Sold with Buy 1, get 1 at 15% off promotion" As of Nov 17th, the sale...

New automatic offers option- is it working correctly?

Yesterday when on my seller hub there was a tile promoting a new automatic offers feature. I set it up but noticed that I still had offers to send after completing it. I sent those offers manually but expected the feature (lives under Seller Hub>Mark...

eBay International Shipping issue - the Netherlands

I have a potential customer inquiring about shipping an item to the Netherlands. The customer says that I ship to the US only. I checked my shipping preferences and I am enrolled in International Shipping. I decided to opt out of EIS and a day later,...

Resolved! Results missing when sorting by newly listed

I have a saved search that I run periodically and sort by newly listed to keep track of anything that has been listed, however when I look at the sold listings for the same parameters there are many items that never appeared in that search before. Wh...

"Have us call you." not available anymore?

The eBay system won't let me reply to the response so I am starting a new message. I requested help about contacting eBay because I hadn’t received messages for 3 weeks. On 11/27, I received a response instructing me to click on this link: https://ww...

eBay balance checker limitations

I guess Ebay as limit of 4 on how many gift cards I can use on my account for purchase by the way this is not some measure to avoid scams. This is ridiculous cause I was purchase an item worth $1000 and I got 2 $100 eBay card, 4 $25 ,10 $50 and 1 200...

The EBay app

I deleted the App from my Mac. It continually had problems. Unexpected shut down or page would freeze. Simply going to eBay.com now and not having problems

Ebay keeps closing/shutting down unexpectedly

When trying to put information on the selling platform, the app shuts down or freezes up.

Can no longer reply to topics in these forums

As the title says, I can no longer reply to topics in these forums. The reply box is greyed out and at the bottom of the screen it says " Sorry, either you cannot reply to this topic or you have not verified your email." I find this very strange cons...

Unable to add tracking number via "Add Tracking Number"

Since yesterday, we are not able to add tracking information on the orders. We create our labels outside of eBay and then add tracking information to the order. However, currently we are not able to do so. It keeps giving the error message "Unknown e...

Cannot view my purchased item listings, please help

I made a number of purchases today and forgot to grab the images of one of the items before I finalized it. Now when I click on the listening, it displays on my screen for a split second and then vanishes before taking me to a similar items page. Is ...

Unable to receive notifications

My notification settings are on but I am not receiving them and also the minimum of offers are blank and not showing up and it’s automatically declined if it is under the minimum.

Coupon issues

I wanted to add my 20% coupon to my purchase this weekend. I was paying through PayPal and it typically brings me back to eBay to add my coupon and to place my order. This time it placed my order right at PayPal and never brought me back to eBay so I...