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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

shipped from post office not with ebay tracking label.. it auto populated wrong tracking

How to i get this to mark delivered vs shipped. I updated with correct tracking however does not show delivered.. my funds are on hold due to part of this

Shipping calculator show invalid zip

Why is the shipping calculator on my seller account telling me that my zip code is invalid ?

How do I get into my account using my fingerprint I see no way of setting up the fingerprint so I ca

Why is it so hard to set up an account on eBay using my fingerprint I don't have time to spend hours trying to figure this out does anybody out there know how to do so?

"Show More" link not working

When viewing a sellers items the category list on the left will have a "show more" link if they have items in a lot of categories. Recently, this "show more" link stopped working. It does nothing when clicked.

Cannot purchase ebay large envelope lable.

Here lately when posting smaller items that would fit in an envelope, I noticed the large envelope option is there when choosing shipping, it was never there before.. so I started using it. But when the item sells, that lable is not even available.. ...

EBay app on iOS won’t log in.

For the past two days my app on my iPhone will not log in. It keeps on spinning at the Face ID point, tries to log in, then reverts to trying over and over again. When I turn Face ID off it requests my username and password but when I enter them it’s...

Offer not working

Hi all, I can’t make an offer on my app. After I click ‘Make offer’ it just spins a bit then takes me back to the same screen, with none of my remaining offers used but nothing submitted. Any suggestions? Thanks.

Still have questions? Contact Seller link opens then collapses

If a seller doesn't put all of the details I want to know in an auction, I used to be able to click the "contact seller" link and it would bring me to a page with several basically useless options that wont help. Then I click on the "contact seller" ...

Multiple Transactions-Same Buyer Issue

Just a heads-up. This is something you can watch for and report to customer service if it happens on your account. I had a buyer complete three transactions last night within 20 minutes (same user ID and same shipping info). The first two transaction...

My Ecommerce Store's Product Images Transforming Into Abstract Art on eBay Listings

Hey Everyone, I've encountered a bizarre issue with my ecommerce website integration on eBay. Recently, I've launched an ecommerce store at industrial adhesive manufacturer. I noticed that the product images for my listings are mysteriously transform...

Something went wrong 429 on eBay app

I’ve been logged out on my eBay app with a something went wrong 429 code. please help is it eBay or iPhone issue can login on desktop and other devices

ebay search engine issue

The eBay search engine is not working. No exact match for routine items that were searched earlier. For instance 'antique oil painting' there were nearly 15-20 pages of exact match, but now for such search the result is "No exact match". Hope the eBa...

No Sales Notification Emails ALL DAY CYBER MONDAY!

Here is the nonsensical response I received; 'Hello sewbusybiz,We have an important message for you. However, your communication preferences are set up to accept text-only emails, so we couldn,t send it to this email address.' Since when, I have had ...

"Account Verification" issue

About 2-3 months ago, Ebay began asking me for account verification EVERY time I sign in. I have to deal with the screen in which you have to choose photos of matching objects. I wouldn't mind it occasionally, but does it have to be EVERY time I sign...

Buyers having trouble paying

I have had this happen on both of my stores now, where the buyer is having trouble paying, both within just a few days, hopefully this isn't why I've hardly had any sales this week ,one buyer said she had to repeatedly try to pay until it finally wen...