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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

closed return order by mistake

I need to return one of two items purchase. I tried to change the quantity of items returning and the return order was closed. It won't let me reopen the return order. I need your help.

i bought two super boxes from ebay and neither one will update properly and i cant get any help from

them. i did contact superbox official site and they said that they have been having problems with ebay updating thier itens/. Dont buy your Super box from EBAY!!!!

video content in a listing

any ideads/tips on how to upload a video with GOOD SOUND in an ebay listingwhat can be done with an iphonecan you tube be bypassed it takes too long to see the videotksbn

Unable to Buy-it-Now or place item in shopping cart

I am unable to buy it now or place item in shopping cart. It just doesn't move to the pay page.Is anyone else encountering this problem? I also did not receive any restricted or suspended account email.

Create Listing Page is Broken

The "Create Listing" and "Save For Later" buttons at the bottom of the "Create Listing" page do not work correctly. I am able to click "SFL" after entering text into the listing form, but not after uploading photos. Once photos are uploaded, I cannot...

Please fix this auction page bug

Auction items started to show the red "Ended" several minutes earlier than the auction ending time. When this happened, "this listing is active" was still showing and the "Place bid" button was still active. The time of my device is correct. Please c...

Auction page bug.

Auction items started to show the red "Ended" after “Time Left:” a couple minutes earlier than the auction ending time. Usually, the last minute is the buyers start to bid. But this "Ended" confused them and they stopped bid! When this happened, "thi...

Wrong amount charged for International order on Variation listing.

I have many variation listings. I am in USA and I offer direct shipping to Canada and Mexico. I had a buyer from Mexico add a couple items to their cart and request an invoice. Great, until I saw that one item was $3 and the other was $5.50. But in t...

eBay places hold on my payouts for so called lost shipping

I mailed out 5 packages using the ESUS envelope mailing system. Buyer claims he has not received item but checking the shipping it left my city and arrived at his address on 10-18-23 at 5:22pm. eBay puts ho;d on my account???? It clearly shows item h...

Order update email about shipping of multiple orders of the same item shows wrong order #

Yesterday I placed two separate orders of the same item. The seller shipped them together. I received an order update email: As you can see, the same Order number is shown for both orders while actually these are two distinct orders with numbers:20-1...

Auction shows "Ended" a couple minutes before the auction ending time

Auction shows "Ended" a couple minutes before the auction ending time. Usually the last minute is the buyers start to bid. But it shows "Ended"! I have the picture to show this. But I do not have permission to upload images.

Listing tool down?

Is listing tool down for anyone else?

Access Denied...

I am now getting the Access Denied message quite regularly on multiple computers (all Mac based) and using varying browsers (Safari, Firefox, and Chrome) It has gotten so bad, I cannot use my main browser Safari any longer. And now Firefox has decide...

get rid of "related sponsored items"

When I pull up something decent that I ordered recently, a nasty book appears under the category "related sponsored items". How do I delete or stop that? It doesn't ask me whether I am interested in the item.

Seller Hub Overview Tasks glitch, Cases opened as a buyer show up in Seller hub as needing responce

I tried to report this through seller help and was unable to get past the bot so I am going to try and over simplify this here: Meet Jimmy, Jimmy is both a buyer and a Seller on ebay. If Jimmy purchases an item and it is never shipped Jimmy would nat...