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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Resolved! sales drop & larger listing format

Hi, Ever since we were moved to the newer larger listing format with its many attached advertisements our sales have dropped to almost nothing. I have head that if you change one aspect of a program it may effect everything. Not too tech savy though....

collection beta download entire collection not working

as soon as i click to download and save it acts as if its processing and within aprox 4 seconds i get a "We're sorry, something went wrong. Please refresh the page and try again." error in red banner

watchlist items dissapear on i-pad and phone

if i view an item on my watchlist with my i-pad or phone it gets deleted from the list. this doesn't happen with my mackbook and its been going on for months now.i just figured what action causes this to happen and I'm sure it effects thousands of ot...

Unable to Access Messages and Community Board on PC Chrome

I'm getting an error page everytime I try to access my messages. I get the same message when trying to access the community boards (I'm using my phone to type this message). This has been going on for about 3 days now. I've included a photo of the er...

NO SEND INVOICE AVAILABLE FOR MULTIPLE ITEMS SOLD TO 1 BUYER

EBAY HAS REMOVED THE SEND INVOICE BUTTON ON BUYERS WHO PURCHASE MORE THAN 1 ITEM AT THE SAME TIMEWHAT IS WRONG WITH THE PROGRAMERSTHEY MUST NOT EVER SELL ON EBAYNEED THIS RESOLVED QUICKLY

Shipping Dropdown Magically Changing During Listing

I am editing my drafts and when I select my shipping policy from the drop down, a few seconds later it changes to a shipping policy I didn't create (with what looks like an automated naming) and usually with a different price, so when I'm saving the ...

Search results being reduced when sorting from low price to high...

I do an all category search for "photochromic" and get 48,000+ results, this stays the same even if I switch the sort to high to low price, but when I sort from low to high price, the results shrink down to 160.

Resolved! Ebay Shipping Glitch?

My last 2 sales have been decent sized packages but ebay is only charging $6 and the size and dimensions are showing as 1oz 1x1x1.I thought the first one might be an error on my part but now it's happened twice in a row. I have checked all my other l...

Send Offer To Buyers not presently an option in My eBay in iPhone app.

The normal gray link for sending offers to watchers is missing on iPhone eBay app. Wondering if this is a glitch or intended change to the system?

Can’t Choose A Select Priority Flat Rate To Ship USPS

The option to choose which USPS priority flat rate envelope or box to ship in is gone defaulting to just USPS Priority Mail. I have tried both on desktop and Mobile app and it’s the same results. Is anyone else having this problem or knows of a solut...

Send offers has changed on mobil app.

The send offers option on the mobil app has changed. Used to be very easy to just send an offer to an indivicual seller. Now, at least on my cell, if you click on send offer you are sent to "revies listings or offers". And also...whenever I see ebay ...

Ebay ip/url whitelist for website and app

Contacting customer service to ask about Ebay ip/url whitelist for website and app. No one know what that means. Any help in getting an updated listed posted?

Transfer eBay app

How do I transfer my eBay app from computer to IPhone?

My account is empty, watch list, purchased history, etc.

My watching list, messages, purchased history, etc. all has disappeared from my eBay. I had an advice of possible hacked and I changed my password. I open my account and nothing is there. In my watch list I have many items to buy for Christmas. I sen...