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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Saved searched emails went crazy last few days

Seems eBay changed the saved search email settings. This week I started to get emails everyday and the items are only loose matches. Anyone else see this ?

Stop Asking Me IIf I am Human All Day!

Anyone getting this still? I am getting tired of playing eBay's puzzle games all day and getting logged out and having to log in constantly all day because these stupid POS keep logging me out and making me play puzzles all day. This is costing me ti...

Delivery says varies, when there is only 1 calculated shipping method

Did anyone know why ebay is now start showing on the shipping charge field = "Delivery:Varies" instead of the actual shipping charge? The only listings that show the shipping charge are books, which are sent via Media Mail.

Ebay Return Policies Duplication & Refusal to Reassign Listings

I have noticed that many duplicate return policies are being created without my consent on the Ebay platform. They all follow a similar pattern, with a string of letters and numbers at the end. Example: "30 days money back 3fad18dabc12000" This is de...

I am in Georgia and coin sales are tax exempt

Georgia exempts collector coins from sales tax but eBay shows a sales tax on the checkout page. I have run into this before and caslled them and they corrected it. There does not appear to be any chat or phone help available on this problem. Wil not ...

eBay Account doesn't accept 227 area code mobile numbers

Hi, I have a mobile number with the new Maryland 227 area code. The eBay My Account UI says "Please enter a valid phone number." when you try and enter a 227 area code mobile number. Hope you can update your US phone number validation logic!

Missing Item from Purchase history

Item is not not shown in my history seller says it was posted and item lists as sold i cannot find it in search by item number, desription, and I have purchase tracking note from Global centre?What do I do next?

EMAIL SEARCH RESULTS WINDOW NEEDS REDESIGNING!

The email search result window needs redesigning. I am on a large monitor, but when ebay search result notifications come in, the header takes up SO much space I cannot see all of the search results and have to scroll down to get to them. This is a P...

"Add images from mobile" broken when listing is in different marketplace

I created a new listing, using "Sell Like Item" from an item sold at ebay.ca (Canada). My account is set up in US. When I went to "Add Images from Mobile," I clicked on the in-app notification. I just got a wheel spinning. I tried multiple times over...

Resolved! AI Description Generator Missing From Listing Form

Maybe by design but I thought it was a "here to stay" change.I saw someone inquired about the same in "Ask a Mentor" and was questioned on the listing, but I can confirm, with my own listings edit/list new does not matter, in all listings AI generato...

As of Oct 10th, saved search results are broken because of autocorrection or partial match

As of Oct 10th... saves searches are horrible.I search specific single word terms... and most of the time nothing would show up in a day.Sometimes I'd only get a notification once a month when someone listed something with that title.As of Yesterday ...

Cataloged Items not being found in listings

Same book searched by ISBN 3 different ways. 2 work, but 1 does not. - If I scan the barcode with my phone app, it finds the cataloged book.- If I create a listing from scratch and type in the ISBN in the search bar, it finds the cataloged book.- If ...

Search results number is funky when sorted by price

Does anyone know why this happens? I'm trying to research completed sales and for example: ZTE ZFive C phone case comes up 36 results when priced sorted from low to high but then changes to 41 results when high to low? What is going on with that?

Software bug with New International Shipping Default

I tried to list a rifle scope yesterday, along with two other non sporting items (musical instrument accessories). Ebay has apparently blocked the listing, giving me a message that it violates their international shipping guidelines. I went in to rem...

60 day order/purchase view option removed.

I'm curious as to why the 60 day default view of my orders has been eliminated and replaced with either "All" or Years 2020 to 2023. I liked the 60 day view as it uncluttered my summary page. The 60 day option disappeared from my purchase summary in ...