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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Two packages in a row fail to get delivered after several attempts.

Two packages from different sellers in a row fail to get delivered after several attempts ("out for delivery"). This is a medium sized university campus and we get several hundred deliveries daily. Most probably they fail on Saturdays but any driver ...

Support for registering multiple security keys

eBay offers support for registering a FIDO 2 security key (e.g. Yubikey) for passwordless login. Unfortunately it seems that you can only register a single security key, meaning that if you lose or break your key, you may be locked out of your accoun...

Didn't receive micro deposits in my bank account. Can't verify. Please help.

Been a buyer forever. Just started selling things here.The site is prompting me to enter the micro deposit amounts into my bank account, but I see no such deposits. The account numbers look correct.How do I troubleshoot this?

I cannot change my address

I moved from Hong Kong to Australia and I failed to change the address in Personal Info in eBay. However I could change my postage address successfully under Addresses Every time when I saved the address in Personal Info, I got the below error. Pleas...

Card missing code

Hello code is missing on my eBay card I just get now with $175 balance

not receiving messages on website

I have not received any messages on my ebay account on my pc since 11/8/2023. It is now 11/24/2023. There is no way to contact eBay for this problem. Anyone know what's going on and what I need to do?THANK YOU!

Cannot sign out of ebay, item descriptions disappear on sellers/buyers, item in cart needs to be pd

For a couple of days I cannot sign out of my one account to get into another account on separate emails. I have reported this now numerous times. The "item description" for all listings - mine and others have disappeared then comes back ( sometimes)....

Checkout problem

Why i cannot checkout even i use ebay apps ?

App bug

in my ebay->settings->account->shipping address, while modifying an existing shipping address, changing only the State or Province does not enable the DONE button, as if it does not detect that this field had it's contents modified. 5 minute fix. gla...

Adidas derek's hiking ultra booze booze

Hey, Eva, what's going on, man? You're having technical issues the size down.

This store has no inventory available in your location

Whenever I attempt to open my store on my Android mobile device, I encounter the following message: "This store has no inventory available in your location." This has been persistent for the last 10 days, and coincidentally, there has been a signific...

Missing - Display Order

I'm a car collector. I search and buy using eBay motors on a daily basis for classic cars. I used to be able to organize the search results by oldest car to newest car. (Order by age/year)Why did you remove this feature???I search for broad ranges of...

Does anyone know how to reach customer service, as in "real people" not bots?

Trying to make a purchase but the item is not going into the cart. This has happened several times today with different seller pages. I have made many purchases before and have never had this problem.

Unable to Download Financial Statements: "We ran into a problem. Please try again."

I'm unable to download my financial statements. I get the error: "We ran into a problem. Please try again."I have tried many times.Used Chrome and Microsoft Edge

On-Going & Reported Over Two Month Ago - Collectibles WWII Original US Taking Over 24 hrs to go Live

Originally reported in July/August by several sellers. Reported by me September 3 again in October. No replies from ebay. Still not fixed. Sellers are losing out on one day of selling that we are paying for with additional expense if doing promoted l...