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Current and resolved technical issues - updated as of 3/25/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Technical Issues Using Chrome

As of this afternoon, I am having a technical issue when creating listings. I am unable to type into the fields for both price, and package size. Instead I get a pull-down menu of prices and package sizes I've used in the past, and can't manually typ...

I bought some Real Estate but the seller never transferrd.

I bought some Real Estate but the seller never transferred. Then the seller sold it again. Though I was all paid.

not able to purchase labels

As a seller, when i am attempting to purchases a label, it continuously gives me a error stating "it is not possible to generate the label. please try again later." I have attempted to use multiple browsers, incognito mode, etc. No changes, I have in...

On purchases page (for buyers) notes are not saved if you add them too soon

On the purchaser's page that shows all the items you have purchased, you have the option on each item to add a note to yourself about the purchase. We use this to add purchase order numbers so we know how to route the item when it arrives to us. If y...

Feedback malfunctioning

My feedback is out of wack also,out of order and none shown left for others! Please correct for the fees we pay!

Buyers cant pay, everyone in search is from united kingdom

Buyers messaging me last night that they can't pay, everything I searched last night had from united Kingdom shipping. What is happening? Its like they are self destructing.

Access Denied message eBay lockout

For the last few weeks, I have been getting the error message "Access Denied" saying it's a server problem (I use Xfinity - they are of no help) and am locked out of doing anything on the site. I got in this morning because I used a link from an emai...

Resolved! POP UP SURVEY

I wuz looking at items purchased and a SURVEY pops up on EBAYS desktop website.Asking a few ?s and then $7 for a $1K phone Ain't no way in Hades someone giving me a phone for $7How EBAY ALLOWING THIS **bleep**????????? Has EBAY BEEN HACKED???????????...

Resolved! why are previously hidden purchases suddenly showing and there is no "hide" in the dropdown menu

This just happened, although there's a thread in "ask a mentor" from 9/23 mentioning the exact same thing. All of my purchases from the past year are suddenly visible again, even all the ones I hid after leaving feedback. There is no longer any "Hide...

Promotes listing campaing ERROR message

When I go in my promotion campaign I click on EDIT and I have this message : Something went wrong.... and nothing opens !

The ALL Feedback feature is NOT Working

When clicking on ALL Feedback it only shows older feedback and not the most recent. For sellers we need to see ALL feedback so we know if our buyers are happy and also so we know the transaction is complete and satisfied. PLEASE FIX. btw I'm using th...

Items not showing in app eBay shop

We have listed over 72 items as an eBay business - only 6 items are showing in our store and not available through the app. On web version, everything works fine? I have uninstalled the app, cleared cache and still doesn't work for multiple people?

Getting duplicate errors cancelling an order - system technical error

I cancelled an order this morning, 11/1/23. I selected to relist the item for free, using the button to do so. Shortly after, the ebay system sent me two emails saying it was cancelled. Then it sent me two messages the item was relisted. The item was...

Order of Feedback is NOW Random

As of last night the order of Feedback listed as a Seller or Buyer is now Random at best.The most recent feedback is nearly impossible to find and reply to.