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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Payout on demand: "We ran into a problem. Please try again."

It's not working for me on desktop nor mobile with different browsers. I've spoken with a rep on the phone who's confirmed there's no issue with my account and it's technical in nature. Please fix ASAP.

Ebay System Status Page Must Be Broken

The "Site Status" Page is broken. (https://www.ebay.com/sts) Had an issue tonight with payouts. Checked the page and it says everything is fine. Called into support and was told this is a "known" issue. Since ebay knows about the issue, and the statu...

e-bay page fails to load after extended use

"An error occurred while processing your request. Reference #221.9b3b2f17.1706587662.9038b54"I have seen this error message quite a lot. I suppose the Reference number could be different each time. Regardless, after being on the site for an over an h...

EPN clicks. No clicks.

I am new to EPN and tested it with one link which, got quite a few clicks on my site. When I check my EPN reports, it says 0 clicks. That's not a good start. What does that mean?

Cannot print Packing slip

Cannot print Packing slip "Unable to load due to system error.Please close the page and try again."

Item description disappearing

Reporting this (item description disappearing while trying to upload/schedule an item for sale/auction) to those who wish to know about it,Thanks Much!

Abandoned and Irritated

1) Customer purchased 8 items from me2) Customer got upset at shipping fees and wants to change to in-person pickup3) I refund ALL the shipping fees and arrange a time to pick up4) eBay wants shipping information/number but there isn't one because of...

Resolved! Messages not being marked as read, scheduling times not completely showing

I have 2 payout messages from eBay that I have clicked on several times but messages refuses to mark them as read. I tried to schedule an auction item and the drop down times are showing 0. instead of the hour or minutes.

My items are not indexing on ebay

Its been almost 2 days now of posting my items and they are still not appearing on search. I am a new user on eBay and I do not know what I can do anymore. I called eBay with my concern and they told me that they will index my items the next day whic...

Resolved! Why is item description in most listings blank?

I find that many listings of collectible books have a blank item description even when seller says see more info. What gives?

Listings in entire categories not showing up - get error after couple minutes trying to load

Pick a category and try to display the listings Get following error An error occurred while processing your request.Reference #221.9e794668.1706532555.16f3942

trying to get a customer service agent

I was informed in an email that ebay terminated the sale and ebay buyer acct that purchased an item from me. I refunded the money and had shipped the item 2 weeks prior to this notification. I would like to speak with an agent and cannot get connecte...

Listings not showing up

Listed 18 auction listings last evening around 7:30As of 7AM the next morning they still have not shown up in category

hollow promise of a '24-48 hour response

Dear eBay Leadership Team, This month I have accumulated over ten emails, each promising a response within the 24-48 hour window, a commitment that has been consistently unfulfilled. Moreover, in January alone, I have spent over four phone calls, eac...