Report eBay Technical Issues

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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

never get a verification code to change my email address

Is there a phone number

Bulk Shipping Label Not Populating Correctly

Hi! Wondering if anyone else is experience this? When I go to print my labels from the bulk shipping label page it populates horizontally with two labels per page. I've tried other browsers and the same issue is happening. I have the setting to 1 lab...

When Trying to Report and issue: Get: We ran into a problem. Please try again later.

When trying to report and issue per eBay contact center live person - I fill out the panel and get this message We ran into a problem. Please try again later.

Item Specifics Error Messages

This has been an issue for a few years. Its been a while (due to changing work situations) that I have done editing/listing on eBay and I returned this summer to get back to it. However,it seems that it was 2020 when eBay starting putting more emphas...

When scheduling a future listing date it jumps back to current date and charges fee.

Hello EBAY TECH PEOPLE----I try to schedule my unsold items for the next month. I usually do it a few weeks ahead of time because I read through each listing and make changes if necessary. When I click to the next month to schedule, sometimes it jump...

Accidentally deleted a list set.

I accidentally deleted an entire list set. Is there anyway to retrieve it?

eBay showing false information in my account activity

Over the past two days my eBay account shows that I am NOT bidding on any items, yet I ended up winning an auction. I have now cancelled that item. The same problem is showing in an auction which I placed a bid a few days ago....now it shows I am not...

Sold Item Not showing as sold

I Accepted an offer on one of my listings and it still shows as active. Is this an on going problem?Item is still showing as active. What do I do?

Item Page Watch Button Dropdown for Custom Lists for newer accounts.

Continuation of this thread, which has the relevant images: https://community.ebay.com/t5/Report-eBay-Technical-Issues/Item-Page-Watch-Button-Dropdown-for-Custom-Lists/td-p/31583913 Exactly this issue still remains with an account opened in he last t...

When I check what items are selling for on ebay & I do a search for sold it says Zero items match

Agent feed back

Hi all , we accidentally gave an agent a 1 star feed back it should have been 5 star , is there any way to fix it so the agent doesn't get in trouble?

Error 429

hi i have connected my two emails and now ive error 429 on my eBay

Drafts not sorting correctly.

Is anyone having an issue where their drafts are not sorting correctly? I usually sort my drafts by "creation date". When i do this i am able to sift through them in pages of 25. But as of yesterday morning now when i sort by creation date and change...

Uploading Photos to listings

My photos won’t upload to any of my listings whether they are drafts or current active listings. All my photos meet the basic requirements and I have tried on both the app as well as a browser. Is anyone else having problems uploading photos to their...

Facing Technical Issue during customer service in eBay

While doing chat for customer service getting this on screen. "Sorry, we're having technical difficulties. If you try again, I should be able to help you, or you can search ." How to resolve this.