Report eBay Technical Issues

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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Change the language of communication

I have created my account on ebay.at. Therefore all the newsletters and notifications coming from the ebay is written in german. I want to change it to english. I have searched the account settings high and low, but find no way to change this. Can so...

Conflicting address information for same transaction

I recently sold a small item on eBay for which the recipient claims not to have received the item. The transaction has been reversed as I didn't use tracking for the $13.50 item. Confusion arises on a messaging exchange on 28 February with the buyer....

There’s a limit on an item keeping me from purchasing it, but I haven’t purchased this item before

The seller has tried to fix the issue by taking down and re-listing the item but that failed to fix this issue. I had originally sent the seller an offer for the item and they missed the timeline to accept it but let me know if I was still interested...

eBay will not acknowledge my address as a real address. How do I fix?

I've been an eBay buyer and seller since 2009. I recently moved. I tried to change my address but the eBay system doesn't acknowledge my address and will not let me proceed. I live in a rural area on top of a mountain and do not get my mail delivered...

Cannot Checkout with eBay Vault option

Cannot checkout with the option to send purchases to the ebay vault. Issue has persisted for some time now and had already previously talked with many eBay reps to submit a request to fix the issue and nothing had happened. ERROR:"You need to update ...

Phone support cannot help me, how do I contact a higher level.

I have been on ebay for 20 years. I have not sold anything recently but last week created a sales listing. The ebay website indicated before posting the listing I had to verfiy myself. It asked for an ID. I have now been through the ID verification p...

Buyers Can't Complete Payment for eBay Vault Items

I had 2 customers make purchases from me this week claiming identical issues when they try to checkout. They both messaged me something along the lines of: "Im sorry but I keep trying to pay and I get an error message because the card is in a vault."...

Unable to add items to cart

I am unable to add items to cart from seller cnjqtrade-7. I contacted seller, items are in stock.

Advanced search - item location pulldown menu

In Advanced search under "Item location" both the 'located in' and 'available to' pulldown menus immediately default back to Afghanistan when you choose another location. Please advise.

I type out my descriptive title and when I go to continue, it has reverted to the last item I listed

Has anyone had the same experience? I don't always catch it, I look later and somehow the wrong item title is on the new item.

not received item from ebay

order item number 041122244208supposed to be ship on 03/04/2024address 601 Saint Clair Ave Apt 8 Hamilton Ohio 45015

eBay Generated Return Label Different Shipping Service From Shipping Service In Listing

I have to assume this is a glitch or a technical issue since it is the only thing that makes sense.I had a listing with free returns enabled where the original shipping was USPS Ground Advantage. A return was requested and eBay automatically approved...

cant login to my account

Keeps saying there is a technical issue

creating a listing price is not showing in the box

When creating a listing the item price and also the shipping/handling price does not show in their boxes.

eBay App Search Results Different than Website

On the eBay App, we are noticing that the search results are different than the website when using keyword searches. What is also strange is that very expensive items of other sellers show up on the list, but our cheapest items show up--and we are th...