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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

fingerprint login stopped working

Fingerprint login stopped working a few days ago. I use Edge so I don't know if this is an eBay issue or an Edge issue??eBay made a change to the sign in screen about a week ago and it worked great... then on 1-22 (I think) it the option to use finge...

Order Discount Promotion Not Working

I've noticed that when I create and order discount promotion for buy 2 get 10% off, the wrong listings are appearing in the promotion. When I originally create the promotion and apply the price filters to my shop categories, it correctly identities t...

Switching User Accounts

For some reason when I go to switch accounts it keeps signing me into one and won’t acknowledge the other. Granted I’m using the saved password feature though I don’t see why this would be the cause, as I can see the email address change, even when I...

eBay very slow

sellers pages are extremely slow to load today taking a minuet or more to load with photos example https://www.ebay.com/sch/i.html?_nkw&_sacat=0&_udlo=.01&_udhi=30&_ftrt=901&_ftrv=1&_sabdlo&_sabdhi&_samilow&_samihi&_sadis=15&_stpos=63134&_fss=1&_fsra...

Time Away not working, The links appear "dead"

Hello, I am trying to set up "time away" immediately. I have done it several times, however, now, the links appear to do nothing at all. I have tried multiple browsers, hard refresh, soft refresh, clearing cookies-cache, e.t.c. and nothing. ShawnMans...

Replying to Counter Offers. My cursor seems to hop around in message feature.

So, the title pretty much says it all.When I'm Replying to Counter Offers. My cursor seems to hop around in the message feature, sometimes I explain that their offer won't cover the shipping, or the item has already been reduced, etc. However, it see...

Active Listings Page not fully loading.

Anyone else having an issue with their active listings page? Mine will not load completely, regardless of which browser I use. I've tried different PC's and a Mac and have the same issue. Only the header will load, the body is nothing but blank and t...

After nearly 2 years, search is still badly broken sorting by Price + Shipping: lowest first

Today I searched Collectibles postcards valentine's day. The default Best Match returned 22,000+ results. Sorting by Time: ending soonest, Time: newly listed, Distance: nearest first, and Price + Shipping: highest first all returned 27,000+ results. ...

Resolved! Accepted a counteroffer and the item sold but apparently it didn't sell?

I sent a offer to a buyer, they countered and I accepted their offer. Waiting for the email that says your item sold. Never came. Check orders, sold item isn't there under waiting for payment. Page that says you accepted the offer lists quantity avai...

order process system running slow unable to complete orders

Order system seems to be barely running,, unable to view orders and process, any idea what is going on

Problems with editing draft pictures?

im having trouble with draft pictures today, as you can see I can only see half of the picture when trying to edit. Anyone else encountering this problem today? Microsoft Edge

Item still showing as active, even though I accepted an offer on it

Hi all - I accepted an offer for an item, and it is not showing up as sold and awaiting payment. It is still showing as an active item I am chatting with ebay support, and the person I am chatting with says it will show as active until the buyer has ...

PLEASE! Increase the photo PPI from 72 PPI to at least 96. Zoom function makes hi-res photos horrid

eBay takes whatever photo you upload and reduces the PPI (pixels per inch) to 72. 72 is a standard that was created in the 1980s!!!! The problem is when eBay incorporates the zoom feature into their image viewer that is still trying to enlarge a 72 P...

Cannot See a Store's Items via the VIEW ALL Button

Reporting an issue where I cannot see a store's items if I click "View All" button to view all the seller's items. I have gone to multiple stores and experienced this issue with each one (so it doesn't seem like it's with a seller).I have experienced...

sold items disappear after accepting an offer

When I get an offer on an item and accept that offer the item does not go into my sold or unpaid items list. it disappears. this was happening all last week and was fixed for a few days and now starting again.