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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

ORDER UPDATE emails show incorrect order numbers and item quantities for combined shipments

I made two purchases of the same item, 2 pcs in each - one was a 2x$90 offer, and another was 2x$85. I received an email with the tracking number when the orders were shipped. In that email, there should be two different order numbers and qty = 2 for...

Why are ebay selling Large Letter mailing labels for items too large for this service?

To say that I am dissatisfied with the experience o buying Royal Mail postage through ebay is an understatement. on 31/1/24, I bought a Tracked24 postage label from ebay. The transaction was with ebay not Royal Mail and the label states that it was "...

"item you purchased" link on an updated listing links to a incomplete listing. Wierd

"item you purchased" link on an updated listing links only to what is not even a proper ebay listing format. The retrieved item is in a strange format without much of the critical information such as shipping details, pictures, etc.

Resolved! Unable to VOID eBay Standard Envelope Shipping Label

Today when printing an eBay Standard Envelope Shipping label my printer ran out of ink and when the printer was working again and I reprinted the label, it showed I had printed 2 different labels for this order. I went to eBay help to find out how to...

Counter offer not seen

I made an offer and received a counter offer. When I click on the counter offer I don't see it. I only see the original price. The seller tells me what his offer is but I can't accept of make a new offer.

Seller Hub: We ran into a problem and couldn't save your changes. (Feb 7, 2024)

I keep running into this error when trying to use quick updates in Seller Hub (quantity, price, custom SKU). Primarily I am trying to update custom SKUs on variations. ! We ran into a problem and couldn't save your changes. Please try again So far I'...

Pix Not Loading On eBay.

Just spins. Happening all afternoon. Got through and loaded one auction. Then spin time again. Anyone else out there having this issue now? Alan

Won’t distribute funds for payout

Funds are ready to distribute but I keep getting an error message or “no Internet” issues when trying to request my payout.

Traffic Down 75% since Monday

Impressions down 75% starting on Monday. Calling ebay customer service was absolutely useless. It is so difficult to get a person on the phone you legitimately have to select the "account hacked" prompt to get some service. Any reason for this sudden...

Gift Cards

The option to pay with a gift card is not even showing in checkout for anything I look at much less working from what I understand . I wonder when this might be fixed ??

"Business policy details are unavailable at the moment."

I am trying to start a listing using the GarageSale program -- just like I do every day. I am getting an error that says "Business policy details are unavailable at the moment" and I cannot start the listing. This error occurs when trying to upload t...

Listings not in alphabetical order?

About a month ago(I was waiting for this issue to self-correct itself), I noticed that while in 'active listings', 'unsold listings', and 'drafts', when you click 'title'(down arrow/up arrow) to show the listings in alphabetical order, for the first ...

Unable to post item for sale because of form issues

I tried to post an item for sale yesterday in Chrome on my Macbook. After I tried to submit, the form highlighted in red two apparently required areas I hadn't filled out - a sub-catefory for shorts, and a sub-category for sizes, though it wasn't cle...

Buy It Now Pricing and Allow offers pricing won't save the amounts

Nothing changed on my end. Using same templates to list sell items for month, but have noticed all my new drafts when hit Save for Later show up in my drafts list without the dollar amounts I had keyed into the Price and the Minimum offer fields. Ple...

Technical issue

Ebay is buffering and I cannot open to print a label. It's been going on for four hours this afternoon.Is there a technical glitch on Ebay? My wifi is working.Rosemaryshops