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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Technical issues

If a ticket issued for a problem sellers having on drafts vanishing...I have lost 50.....is there a way of seeing an update or do you have to call and ask for update. When reported was told would have a call or email in 3 days....nothing received. Do...

No drop down choices for perfume

I read the regulations and if perfume is a spray bottle its ok to sell, yet there is no way to choose pre owned or used in the drop down.

Not receiving sold email notifications Reference ID: ALERT13603

This problem continues (on another account). For me it happens starting Friday night and then seems to be working by Monday night, but the missed weekend notices never show up. I have checked on the mail server and they are not there either. This is ...

Store Search Bar Disappeared for Some Ebay Stores?

I use Windows 10 with Firefox or MicroSoft Edge, and I'm finding that SOME eBay stores are missing a search bar when either I click on "view seller's other items" or "Visit eBay Store." The store will have hundreds of items but no search bar to look ...

Resolved! I am waiting...

Hi there. Been a busy little me the last few days. Been trying to make space. However, I am forced to take a break. I do not know for how long. It seems that eBay is "fixing" something. Says my Photos are videos, and I can only have one. I even tried...

California Title 20 makes it against the law to sell incandescent bulbs to California - need button!

There is a $2300.00 fine if you sell an incandescent bulb to anyone in California, it is illegal to ship bulbs to a California address; in the listing, where I can choose not to ship to foreign countries, AK or HI, we need an additional button for Ca...

I am creating a new listing for a used item. My only option to select for the condition is new.

I am creating a new listing for a used item. My only option to select for the condition is new. I have no option to select anything else. This is my 4th decade listing on Ebay and never encountered this issue. Same happens on mobile platform as well.

direct Link to store

Many people want to see all I have in my store and want a direct link to it like on Etsy. I can't seem to figure this out. Can someone help?

Volume Discount button is grayed out when making a listing

‎I want to go back to some of my older listings and add the Volume Discount but that button is grayed out... yet in some of my recent listings I had access to that feature and used it in the listing. 90% of my listings use the same format. What's up?

Can't upload pictures when listing

I've had this problem before and I thought it was my old computer. I just stopped listing for a month or so. So now I have a new Dell computer 11. Yesterday when I listed everything was just fine even on my old computer. 20 pictures uploaded within a...

Buyer can't pay invoice, tells them I don't ship to area

I have a buyer who is unable to pay their invoice. They say eBay keeps telling them I don't ship to the area (its domestic) and I have no shipping restrictions set up. I've confirmed their address on my end and tried a couple of different shipping op...

"Submit" button has stopped working with Pale Moon browser

I don't see anyway to report this problem to a site manager. I have never had this problem before. Thanks.

business to personal

I've been trying to change my account from business to personal and i tried to follow the steps of account to personal information to edit link but the link is not there if there is another way please help me thank you

Promoted Listings Problem

You may want to check your traffic in your ebay seller hub. I check my daily and my promoted listing impressions are down 90% of my daily average for the past 6 months. This told me there was an issue and has been for Thursday 7/09 and Friday 7/10. I...

SEARCHES

ebay is awful, when search for something after i look at an item it takes me back to the very beginning and all of the search results are all mixrd up... and the option to search by color is gone???