ebay can't be bothered to even be contacted to ask a question that isn't a canned question

[hartage0]

I may have a dispute with a seller.     I need to prove that I followed seller's instructions and listed ring size in the "note to seller" during checkout.    I have no way to check my order records to see what the note to seller was, or is, or if nothing is there at all.    The seller claims it's not their fault because some "ebay glitch" meant they did not receive the note to seller or they would have sent the proper ring size, which they didn't.     I did put a note to seller asking for size 7.5, but have no way to prove that I did put that in the note to seller during checkout.    How do I get this information when I can't even get a hold of ebay to message them to ask that question because it is not in their canned questions selection ?   so I guess ebay isn't interested in being contacted about a question if they don't pre-determine which question you can ask ???????????

[eburtonlab]

@hartage0 

If you included that message with your order, you should be able to see that note on the order details page for that transaction, just under the item thumbnail image.

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a chat with an agent or a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

[pjcdn2005]

It shouldn't really matter if you can prove it. If the seller sends the incorrect size, you can open a return request for item not described.  It's extremely unlikely that you will be required to prove anything.  However, it might make you more comfortable to send a message to the seller through that listing stating the size that you want.  That message will be available in ebay messages for at least 90 days.

With that being said, if the seller were listing properly, there would be a dropdown with each size available that you would click on for the size you want.  That makes it easier for everyone.