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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Buyer's requirements

https://www.ebay.com/itm/326030846172 - An item you selected was not added to your cart because the seller will not sell to buyers that do not meet their requirements. What requirements? I have not encountered this before now. Please provide some ins...

Feature for finding what a seller is selling or has sold doesn't work

On my computer screen, it's the word "advanced" in the upper right hand corner of the seller hub in which I can look at all of a particular sellers items for sale or completed sales. I get things that have nothing to do with it.

How do you know exactly when an item on Ebay was listed?

I've searched and searched and haven't found an answer to this question, but it seems like it's possible based on a lot of what I've read. I'm a new seller on Ebay and I'm trying to get a good understanding of how long it takes certain items to sell,...

Missing Order

I placed an order yesterday and my credit card was charged but the order isn't there and the item(s) I searched do not show up in my search history. How do I resolve?

FOR DAYS NOW CANNOT SEND PHOTOS FOR MY AD TO EBAY, JUST GET SPINNING TOP FOR HOURS

FOR DAYS NOW CANNOT GET PHOTOS TO SEND TO EBAY FOR MY ADS, A TON OF WASTED TIME WITH SPINNING TOP BETWEEN HOURS OF 10AM AND 4PM EVERY DAY FOR LAST TWO WEEKS, NEVER SEEN THIS BEFORE, APPARENTLY THE SERVER FOR EBAY IS NOT VERY GOOD OR JUST OVERLOADED P...

Negative feedback not posted on seller's page

I bought an item on ebay that did not arrive. Upon inquiry I found that the seller used Aquiline shipping and Aquiline tracking. After Googling Aquiline shipping and Aquiline tracking I found that many people regarded Aquiline as a scam. I alerted th...

My old email is still associated with the account

I updated the email on my eBay account, but the old email is still linked to the account. I am unable to create a new account using the old email. When attempting to log in with the old email, I receive an error message stating that the account does ...

Resolved! bidding

Anyone else having problems with website not showing the items being bid on? When I access bids page, it will say no active bids. When I toggle back and forth with another choice, the bids will finally come up. This issue started about Feb. 1

Description area blank. Anyone else?

when looking at items on my watchlist, I notice all the description areas are blank. They are that way when I look at my own listings as well. Noticed this last night and it continues today. Happens on both my laptop and desktop. Is there a work arou...

Listing

Hi,When we are listing an item we put in the price and then it goes invisible. If we double click the price it shows what we have.

Last Page of Unsold Listings Will Not Display on Desktop

I only get a blank page for unsold listings when I try to view the last page. I've chosen to view 25, 50, 100, and 200 items per page and the last page always displays as a blank.

Your ship from address must be in the United States to purchase a label.

Hello, I live in Portugal but my buyer is from Canada, it is telling me "your ship from address must be in the United States to purchase a label." I cant print the labrl etcetera, Ive put shipping from economy great china or something but I cant send...

I need to contact an actual human about an actual company issue

Im calling this a tech issue but im not sure what else it could be called. I needed a one time passcode, which i have gotten several times in the past, they are always random numbers and letters that spell out NOTHING. Two days ago, i got this "7FUFA...

Account 'temporarily locked' - can't unlock

My friend's account has been temporarily locked. When trying to log in, he is prompted to reset his password. However, after tapping the 'reset pwd' button, he gets a message 'That's not a match. Please try again or contact us'. Tapping on the 'Conta...

Buying knives (restricted items) CC verification fails

Trying to buy knivesadvises that i need to verify agei enter my CC details - i tried on two different cards, second one i got a fraud check thru on my messagaes so i said - yes its me - and tried again, same resultred banner saysUnfortunately, we ran...