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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

not allowing edits to active listings

So many glitches lately...today, I cannot edit an existing active listing. After making chnges to a listing the little loading circle just goes round and round and never finishes. I have to manually exit the page and cannot make changes, even in the ...

Promoted Ad Rates %

Why is the suggested Promotion Ad rate % constantly changing on my listing that I have have promoted? I shouldn't have to go back and keep checking all my items to see what has changed. And I'm not just talking about a .01% or 2, I'm talking in some ...

Can't delete old bank for auto deposits

I can add a new bank but before I can use it, I have to delete my old bank but it doesn't recognize the bank routing numbers. Yes, I've confirmed them with my bank. How do I fix this issue?

Coinstant Timeouts when doing listing searches

On any given day I will search for an item and do a listing by "ending soonest" for several pages worth because I want to know everything ending on a given day. Whenever I then start opening up individual listings there is a very high probability I w...

Ebay Seller Hub Not working?

Hello everything I keep trying to complete a draft to create a listing I keep getting Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later. I have been getting the same message for over 5...

"Description" text is lost / vanishes / reverts

I'm using Chrome on a Windows 10 x64 PC. 1) I enter at title for eg. a CD.2) I enter Details via pick-boxes.3) I drag & drop several pictures.4) I type in a Description.5) I enter sale type (I use Buy It Now).6) I choose shipping method (Media Mail f...

Search feature still not working as of 2/3/23

Still getting zero matches on any search I try. Bummer.

Shipcover claim page not working

I recently had an issue with a package that was damaged in transit. This is a package I purchased shipcover insurance on (not USPS insurance), so late last night I went to file a claim, but it just kicks me back to a page that says:"It’s not you. It’...

Adding video to listing

I keep having issues when adding videos to my listings. Anytime I go to revise a listing - just adding some written words - that has a video, ebay inserts another of my videos( a video from ANOTHER listing) into the revised listing, then states "you ...

Welcome to the New All Selling Pop-Up Reappearing

I have tried so many things to keep this pop-up from reappearing with no luck.I’ve tried another browser (Edge.)Clearing my cache for Ebay.Turning off advanced tracking in Firefox. I’m out of ideas.Any help would be appreciated.

The "list an item" page is buggy. It keeps deleting my typed in description.

Work through the form from https://www.ebay.co.uk/sl/sell. Type in a description. Set other others. List it. See how your lovingly typed in description is erased and replaced with the title.

My eBay store items are not visible to USA buyers ( I use GSP)

Hello I am a UK seller, I've been selling a lot to the USA since a year ago. After I changed my account to a business one the sales fell a lot. I didn't find this issue for a while until half a year ago I got a buyer messaging, about how he can't see...

Is the original Classic View available again; if so please post a link or details how to get it back

I read in earlier threads (that are now closed for comments) that the original Classic View is available again, but the steps they gave to access Classic View do not work. Questions:1) Is the original Classic View available again?2) If so, please pos...

Search is not working!

Search states no match found. Tried just one word "Coach" and nothing. I know there are thousands of Coach items listed. Explains why I have no activity on my items today, nobody can find them

Today i had 5 sales and every sale was 5 10% of my original price and every dale was triggered by eb

What's going on with ebay ???Today I had 5 sales and every price was a joke like 5 10% of original price I canceled all sales . Tonight I got another sale again half joke price , not my price . Again canceled ebay representative has no clue .Anyone ?...