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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Internal application error code 2004

Receiving this error when downloading task result file. The task gets created without any error and makes completed as well. When I download result file I get below in XML. Error1169Internal Application ErrorInternal Application Error2004ErrorRequest...

Resolved! Ebays auction countdown timer out of sync with reality

Auction of interest ending soon , go to watch list 13 sec left ? Oh great i'm not too late to bid, within about 3 seconds i click quick bid box choice , but error message pops up , bidding ended . Now this is more common than the timer actually ever ...

Buyer offers requiring immediate payment is not working correctly.

I have noticed a large increase in buyer offers that are coming in with no prepayment and giving the buyer 4 days to pay. I have require immediate payment turned on in my store but have noticed in the last 2 weeks a large increase in buyers submittin...

hCaptcha Has No Accessibility Options and Appears Too Frequently

Every time I go to the cart to pay for something, or go to view a feedback profile, I get hit by an hCaptcha.These force me to pick either horses or lions (it's always one of those two) and are increasingly difficult to parse due to large amounts of ...

My entire site has disappeared content

my eBay site won’t load and all content has disappeared. Any suggestions?

Resolved! Custom Label SKU numbers delete

Hi Everyone, My custom labels or SKU numbers are being deleted from ebay. I have a SKU number for each product and product variation i sell on ebay and everyday ebay is deleting them one by one from each listing and variation. We use an MRP system th...

Resolved! Review, Complete Purchase Buttons clicking onto captions to see different view of item not working

On opening E-bay, select an item to purchase, try to look at the different captions by clicking onto them, but nothing happens. Contact the seller and make an offer, the offer is accepted. However when coming to review the offer and complete the purc...

Items not appearing on my store

I created my account a couple of days ago but when I create listings it says they are active but when I go and look at my store it says I have no listings. I’m just wondering if it’s because my account is so new or if it’s an actual problem?

NEVER RECEIVED REFUND ABOUT CANCELATION OF PURCHASE:REASON WRONG ITEM

ITEM ID:284967364677ORDER NUMBER:24-11404-37643 1:6 Scale Pistol Gun Model Weapon 4D Assembling QSZ92 For 12" Action Figures Order Number:24-11404-37643Item Id:284967364677Seller Id:sxdf32Return Id:5261848935

unable to End Shipping Discount Promotion

I created a buy 4 get free shipping offer a while back. I recently attempted to pause the promotion, but it continued to function for qualifying orders.Since it was still operational and I no longer wanted it to be available, I assumed that deleting ...

Count of Listings in My Store are not matching My count for Active Listings

Count of Listings in My Store are not matching My count for Active Listings. This has been happening since the middle of December. It's very frustrating and I don't understand why this is still happening. Please add me to ALERT15129

Hey eBay! The Capcha's GOTTA GO!!!!

I've been selling on here for decades. I am logged on. WHY DO I NEED TO GO THROUGH CAPCHA'S!! Not only is it slowing me down, it's highly offensive that I have to go through these hoops when I'm LOGGED INTO MY ACCOUNT!!! Enough already! ENOUGH!!!

Where did the Edit option go?

I went to edit a post I just made a few hours ago, but all trace of an edit option appears to have suddenly become non existent! What is going on with this? I really need to edit my post!

Can't Post Listinga AGAIN!

Drafts won't save and new listings won't post. What is the point of having a store if you can't update it? This is the ONLY thing that eBay has to do, maintain a working website.

Listing Form - Page Load Error - Safari (Apr 5, 2024)

Is anybody else experiencing errors with the listing form loading in Safari? Checked Firefox and that's working fine - issue is exclusive to Safari for me. Half an hour ago I was putting up new listings and revising existing listings to add new varia...