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Current known technical issues - updated as of 6/24/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
shopping cart
unable to load anything in my shopping cart dose any one have a answer to this or is eBay having a problem
Saved Searches Not Working Properly
Recently discovered that my "Saved Searches" are reverting to listings in ALL categories rather than the specific category I saved. "Photographic Images" under "Collectibles", for instance. (CDVs, cabinet cards, etc). Have been using Chrome and switc...
seller account limited
Not able to list. Notice says account is limited, see messages for what to doThere are no messages
ebay home screen & others
May 7th & 8th while trying to add new items for sale ebay is "going down". "home page" down but other things work is message appearing. I have tried google chrome & microsoft edge I am on east coast so there is a 3 hr difference from ebay. Anyone els...
Searching / New Listings
Hi. I am a frequent user of the eBay app. I have been enjoying the saved searches feature a lot. I have been having an issue with viewing them as of recent. It will display a number like 10 new listings, and when I go to view the new listings, it sho...
Resolved! APP Keeps Changing My Shipping Address To My Home Address
Hello,Overnight the app is updating and it is changing my shipping address to my home address. I do not operate my business from my home and this only started happening over the past few days. Others have suggested turning off location services or de...
Item Specifics Reminders Keep Returning
Even though I click on "Don't remind me about these recommendations again", the reminders keep returning. This has been going on for several days. I had 106 reminders and selected the "don't remind me again" on all of them and 24 more show up so I cl...
Wrong phone number shown in 2FA settings page
My phone number is +1 XXX XXX XXXX, however, the 2FA settings page shows +XXX XXX XXXX which is a valid but different phone number in another country. Observed on iOS, but appears to be an issue everywhere
Can't Sign In or Out of Ebay with Brand New, Weird, Complicated, Incomplete Security Measure Photos
Just started at 11:45 a.m. eastern time May 7, 2024. Tried to sign out, ebay requiring "Security Measures" to sign out of my account. Went to different browser, tried to sign in new "Security Measures" . "Please Click on all Entities similar to the f...
selling
Unable to complete the selling of an item. No AI is allowed and shipping service just circles
Adding videos to listings
For the past week I have not been able to upload videos onto listings. I am using the web browser and the video only uploads to 1% and no more. Never had issues with this before.
How to report privacy-related system issue
I recently discovered (what I believe to be) a privacy-related bug in the system, which exposed me to another eBay users's private email address (which violates eBay's Member-to-Member Contact Policy). Is there a way to report the bug directly to eBa...
saved search notifictions
Ebay has stopped sending my daily saved search ebay email notifications. It has been suggested that I go to the saved searches page and select stop email and then later select get email. Is this a fix?
Cancellation not rec
On May 1, 2024 I received an Ebay notice that I had sold an item. Within 5 minutes, the buyer wanted to cancel because she said she made a mistake by buying. I answered within minutes that I APPROVED the cancellation. On May 4, I received an email fr...
Descriptions being replaced with spam links
When creating ads today, i notice that some listings have no description after submitting. When I click revise, the description appears, but is not present on the live ad page. When checking with chrome inspect tool, my description is replaced with a...
