More Knowledge. More Possibilities.
Seller Center has answers you can trust for all your selling questions.
Forum Posts
Current known technical issues - updated as of 5/15/2025
The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...
problems with eBay and my internet provider
I am not able to get into my eBay account because for some strange reason eBay and my internet provider can't get their acts together. eBay says it isn't them -- my computer says it isn't it and that my problem is with my provider My provider Great W...
Listings & Sold Item pages on seller hub are non-responsive
I have been having this problem since Friday. Any ideas?
My active listing is not showing on eBay site
I have listed 12 items on my portal but only 4 items appeared on eBay site.
Suddenly all emails except eBay messages have stopped.
Before this problem arose, I used to get emails for the following:1) Seller messages me2) Seller sends invoice3) Purchase confirmation after payment for my purchase.4) Daily emails for my saved searches.5) Offers received. For the past 2 weeks, excep...
Random changes to my listing
I have been experiencing random glitchy changes to my listings, especially when I start a listing on my phone, and then open it on the computer to complete it later. I've had the asking price change, the shipping weight and size change, and most rece...
Descriptions disappear when listing new items
I spent up to 20 minutes writing a description..then when I scrolled the listing to double check everything, I came back and the description I wrote was gone, leaving only the title of the listing that eBay drops in as a default description. After a ...
Paid-Unpaid Item remains in my Purchase History display
Three years ago a seller was unable to deliver an item to me, and eBay refunded my payment. Since that time, whenever I review my eBay "Purchase History", the item appears, with "Awaiting Payment" and "Paid" both displayed. Double-clicking on the ima...
Can’t add, delete or change bank account for payouts
On the app and on the website I keep getting stuck in an endless loop of logging in after verifying bank details amd nothing ever changes. So annoying! I need to get paid into a different account! Please fix this!
I have not received an order
Hello how can I receive my order which has not arrived and has never arrived please help me refund the money because the seller you have provided wrong information regarding the delivery of the item who is responsible in this case as a victim where d...
Resolved! sold / completed items never sort how they should
Every time I search anything with sold / completed selected and then sort by recently ended, it never sorts them the correct way, they are always out of order... please help, what am i doing wrong, see below
Messaging a Customer
I’m having trouble of messaging a Customer of an item that i selling.The issue that i’m facing is not able to reply back to the customer.What should i do, re download the Ebay App or contact ebay services
eBay Shipping Calculator Does Not Match Actual Pricing on Listing
I always have used the eBay Shipping Calculator, and have passed most of the savings on FedEx & UPS packages to the buyer (by choosing "eBay Discounted Rates" in my business shipping settings). This is a great help for selling larger items, and has b...
paypall not making payments for royal mail labels
heya , this is a problem i have been having for 3 days now , for the first 2 days i got-PayPal is unable to process your payment at this time. You can try changing the payment method inside of your PayPal account. checked paypall , it had funds troug...
Not dropshipping violation
I am told I am in a dropshipping violation even though I am not in a dropshipping violation. Is there any way to resolve this? Also, is there anyone who can help me solve this problem?All I can tell you is that we are definitely not in a dropshipping...
Seller Hub Feedback
When on our PC seller hub, main page, next to user name, feedback score has shown 0 all day. Only seller hub home page shows this. Under any other link, (orders, active, etc.), correct feedback number shows. Glitch or ?
