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Current known technical issues - updated as of 3/31/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can not see pictures

Sometimes pictures show and then other times just description in picture areas. All listings affected. Have cleared data, cache..... same issue. No problem on any other app or websites.

Resolved! Profile Picture

Is there a Template or App to get the Profile Picture to fit within the confines of the circle? It looks centered but when I reopen eBay then the picture is out of bounds or no longer centered.

Cant see pictures

Sometimes pictures show and then other times just description in picture areas. All listings affected. Have cleared data, cache..... same issue. No problem on any other app or websites.

Resolved! I wasn't able to edit the weight and height dimensions of my package for a shipping label

Those editing windows weren't on the page.

Business Policies - I Opted Out

As of yesterday morning, everything was fine. This morning I attempted to list something and there are now NO OPTIONS to choose from. I opted out of business policies a long time ago, but now suddenly eBay is creating them for me! I can't delete them...

I can't send to message eBay seller and chat with eBay agent.

When I send a message to the eBay seller,the following error message appears.I'm not the only one with this message,I know other eBay users are also struggling with this problem.why can't eBay solve this problem?================================== (((...

Resolved! Access Denied to my post when clicking email link

"You do not have sufficient privileges for this resource or its parent to perform this action."Also my avatar seems to have changed, new icons, new header stuff like when I joined eBay. ????

Cannot leave feedback for seller get error messages

Bought an item in February.. came yesterday... but cannot leave feedback for seller when I go in Purchases and click on leave feedback I get this: Unfortunately, this purchase is no longer eligible for feedback. Review other transactions instead Also...

Organic impressions crashed beginning Feb 19, 2024

According to eBay reporting on traffic, I had been steadily building organic traffic impressions over past 13 months, with abrupt crash on Feb 19, 2024. Number of active listings has stayed steady in recent months. Chart is below. Is this accurate?Is...

Change the language of communication

I have created my account on ebay.at. Therefore all the newsletters and notifications coming from the ebay is written in german. I want to change it to english. I have searched the account settings high and low, but find no way to change this. Can so...

Conflicting address information for same transaction

I recently sold a small item on eBay for which the recipient claims not to have received the item. The transaction has been reversed as I didn't use tracking for the $13.50 item. Confusion arises on a messaging exchange on 28 February with the buyer....

There’s a limit on an item keeping me from purchasing it, but I haven’t purchased this item before

The seller has tried to fix the issue by taking down and re-listing the item but that failed to fix this issue. I had originally sent the seller an offer for the item and they missed the timeline to accept it but let me know if I was still interested...

eBay will not acknowledge my address as a real address. How do I fix?

I've been an eBay buyer and seller since 2009. I recently moved. I tried to change my address but the eBay system doesn't acknowledge my address and will not let me proceed. I live in a rural area on top of a mountain and do not get my mail delivered...

Cannot Checkout with eBay Vault option

Cannot checkout with the option to send purchases to the ebay vault. Issue has persisted for some time now and had already previously talked with many eBay reps to submit a request to fix the issue and nothing had happened. ERROR:"You need to update ...

Phone support cannot help me, how do I contact a higher level.

I have been on ebay for 20 years. I have not sold anything recently but last week created a sales listing. The ebay website indicated before posting the listing I had to verfiy myself. It asked for an ID. I have now been through the ID verification p...