Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Messages issue

When using the internal messages system to say thanks to one seller the message jumped over to another message thread to another seller - and when trying to write sorry to the second seller involved that message went to the first seller I was trying ...

My store cannot be accessed

While on eBay's webpage on my laptop I clicked my username to reach my store I got a message in red "There seems to be a problem serving the request at this time" I tried the link on my social media on my phone as well and got the same message.

Purchase of postage bugging out

When going to purchase a postage lable on a sold item its auto selecting a completely different postage type than what was posted on the advert and doesn't give you to option to change it. My item is listed as Evri 3-5 days @£2.94 for parcel up to 1k...

unable to upload photos

I am unable to add photos when editing an existing item in Collection. Browse for the photo, choose it, and it just spins and spins. I am able to add photos if I am creating a new listing, but that is not what I'm trying to do. I also can upload phot...

Tax

I want to file my tax forms for 2023. Could you please send it to me for 1099k?

Who do I contact to review a defect when eBay's back office has made an error

Who do I contact to review a defect when eBay's back office has made an error on a defect. The order was placed on Jan 20 2024 and shipped on Jan 23 2024 well within the 6 days handling time. It was delivered on January 30 2024. eBay back office clai...

I fill out the feedback screen but can't get past the photos part to hit submit

I also cannot get the filter on the sellers site to work at all

GONE! sellers completed listings .... sorting check boxes left hand side

no more check box options on left side of sellers listings? cant see sellers completed listings and sales any more. is this just another glitch? or the latest "improvement"

error - The seller only allows buyers to purchase 5 items every 10 days.

I made 5 offers on an item and all of the offers were automatically rejected. If I try to use Buy It Now I get the error in my subject heading. I contacted the seller and he said that option for limiting buyers was not selected in his settings but he...

tabs at top of Active page are not functional this morning

Several functions are frozen on my Active page this morning: When I click on any of the tabs at the top of the page, nothing happens. Also unable to forward to the next page at the bottom. I have refreshed and even shut down and restarted the compute...

Display bugs since 18 march 2024 , eBay app on smartphone Android

many display bugs on the app since today, I have a Google pixel 4a. For instance the lower menu (Welcome, My eBay, Search, Réception, Sell...) hide sort or filter choices, it's impossible to select a hidden choice of course! Other issue: when I look...